Linked PayPal to an event to collect payments is not working.
Paypal has been approved and linked fully as far as I can tell. Landing page works beautifully until one tries to pay. Buyer clicks on either the PayPal or Debit/Credit Card to pay and an message pops up reading "Sorry, there was an error processing your payment. Please try again." NOTE: it never takes the buyer to any fields to input their card info, nor does it direct them to PayPal. What have I missed in set-up?
3 replies
Best reply by AMariaT
William,
I just discovered the issue!
On the "ticket" set-up inside the "event" setup, I had too much wording for PayPal. They will not allow any more than a simple statement on a ticket. I also removed the " (quotation marks) in the name on the ticket just to ensure no hiccups.
The live test payment then processed!
Immediately after the payment processed and registration completed, PayPal sent me a message stating they needed more information about my business. The request was for my website URL. I do not use a website as my business is new and I am using Constant Contact, so I sent them my Registration/Landing Page URL. Hope this is is not rejected!
Thank you for your service!
Maria (new to Constant Contact)
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