Join the Ready, Set, Send Challenge Week 3. Share your QR code or landing page and win a badge!

Multiple sends of the same email?

SOLVED
Go to solution
PATRICIAR668
Rookie
0 Votes

If we have the same contact on two different email lists (for example they are on the arts council and business council) but we are sending the same email campaign to both of these groups, will the contact receive the email twice?

1 ACCEPTED SOLUTION
William_A
Administrator

Hello @PATRICIAR668 ,

 

If you're sending a single email campaign to multiple lists, our system checks for any contacts in multiples of those lists. That way a contact is only receiving the email once (unless otherwise prompted for an automated or manual resend).


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

6 REPLIES 6
William_A
Administrator

Hello @PATRICIAR668 ,

 

If you're sending a single email campaign to multiple lists, our system checks for any contacts in multiples of those lists. That way a contact is only receiving the email once (unless otherwise prompted for an automated or manual resend).


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
JenniferB2232
Rookie
0 Votes

What if you are sending a unique campaign to a specific list - and the email address is present on (3) different contact lists?  AND the email address is linked to a unique data (field) on each contact list - data that is being used in the campaign.

 

Example:

Campaign A  / Contact List A - John_Doe@email.com  $20

Campaigin B / Contact List B -  John_Doe@email.com  $50

Campaign C / Contact List B - John_Doe@email.com   $100

William_A
Administrator
0 Votes

Hello @JenniferB2232 ,

 

If you have the Contact Details properly inserted into the email address, it won't matter what list the contact is on if you're sending the email to them. Contact information is pulled from the contact fields (first name, last name, physical address, custom fields, etc.) You can only ever have one contact per unique email address, so if you have separate amounts for a singular contact, you'll need to setup those separate amounts as separate custom fields.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
JenniferB2232
Rookie
0 Votes

After uploading a unique Excel spreadsheet .csv file and created Contact List A - I did the same for Contact List B, and then again for Contact List C.   For every email address that was present in Contact List A, B, and C - I noticed how the Gift Card field in Contact List A was deleted.

 

Campaign A  / Contact List A - John_Doe@email.com   Gift Card field = ABC-123

Campaign B / Contact List B -  John_Doe@email.com  Gift Card field = DEF-456

Campaign C / Contact List C - John_Doe@email.com   Gift Card field = GHI-789

 

William_A
Administrator

When you re-upload a contact, any new information in previously-filled (or unfilled) fields will be updated. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
JenniferB2232
Rookie
0 Votes

I will keep that in mind with future projects.  Thank you.

 

In the case of this project, the previously filled fields in Contact List B were not updated when Contact List C was created.   All the same fields were represented.

 

  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Ready, Set, Send Challenge: Week 3 - Audience Building

    Your email list is a valuable asset for your business. Let's learn the importance of growing it.

    Join challenge
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
OCT 24
Engage and Convert: The Email and Social Media Power Play
2PM - 3PM EST