My file size is 5,452 KB and it is being rejected as too large

SOLVED
Go to solution
JimA655
Rookie
0 Votes

There seems to be an issue with importing files. My file size is 5,452 KB and it is being rejected as too large

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @JimA655 ,

 

Library imports have a maximum size of 5mb. 5452 KB = 5.452 MB, which would mean the file is too large to be uploaded. You'd either need to reduce the file size, or host it elsewhere and link to it in the email.

 

If you're trying to import a contact file, the maximum size is 2MB, so you'd definitely need to reduce your file's size for that. Check this article for additional info and tips on formatting contact files prior to import.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @JimA655 ,

 

Library imports have a maximum size of 5mb. 5452 KB = 5.452 MB, which would mean the file is too large to be uploaded. You'd either need to reduce the file size, or host it elsewhere and link to it in the email.

 

If you're trying to import a contact file, the maximum size is 2MB, so you'd definitely need to reduce your file's size for that. Check this article for additional info and tips on formatting contact files prior to import.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here
Polls
How confident are you about the effectiveness of your current marketing strategy?

Top Choice: Not confident at all (63%)

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
Jun 05
Constant Contact Community Walkthrough and Demo
2PM - 3:00 PM EST