Pasting HTML Code from canva

MatthewE779 · ‎07-12-2023

I have created an email design in Canva. Copied the HTML-embedded code that Canva created, pasted the code where suggested and auto-fix the code errors. When previewing the email, it is blank. How do I fix this issue?

William_A · ‎07-13-2023

Hello @MatthewE779 ,

I'd advise calling our general support, and requesting to speak with the Tier 2 custom code team to see if they'd be able to identify the error, or provide further insight on how to plug in the HTML to satisfy the editor.

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William A
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