Prevent unsubscribing with email lists part of a paid offering

[user19585]

We have two lists that are associated with a subscription that clients pay for, and the TOS states that they must be able to receive those emails in order to use the service. They are how some of the services are actually delivered. Is there a way to prevent users from opting out of these lists in the Update Profile form?

[William_A · Accepted solution]

Hello @user19585 ,

Compliance-wise, no this wouldn't be possible for legal and permissions policy reasons. We have to provide a way for contacts to unsubscribe from customers- regardless of their reasoning. 

As far as the Update Profile system, you can include this as an alternative link in your email footer, which contacts can select to update their list membership, based on the lists you make viewable and editable. If multiple list options are available in your UP form, those options will also appear on the unsubscription confirmation page, as an alternative for contacts that click the unsub link in the footer.

Remember that not all lists need to be included in the UP / unsub setup. Contacts will only be able to manipulate their list membership for the ones you've explicitly selected to be available, viewable options. Contacts will simply see those available lists' names on the UP form / unsub confirmation page, and be able to decide if they'd prefer one of those.

See also:

Unsubscribed contacts overview