Join our Ask A Trainer Sessions and Chat With our Experts!

Purchasing subscription on behalf of another employee or group

SOLVED
Go to solution
MultcoPubHealth
Rookie
0 Votes

I'm responsible for credit card purchases at my company, but I won't be using Constant contact myself.  It seemed I had to use my email to set  it up - but now I want to designate someone else as the end user,  with ability to set up the account information as they want it - with full control, except they should not have access to the billing information or ability to create additional charges.  I still need access to the account to make payments or add services after approval - but I don't want my email to be a default for campaigns, because if the content creators tend to forget to change it I'll be bombarded with emails that should be going to them.   Also, I may need to purchase several accounts for different people/groups, and I have to keep coming up with a new email address to use each time.   Is there a more 'business friendly' way to approach the Email Plus subscriptions - where it is understood that the person placing the order may not be the actual account owner, just the billing contact ?   

1 ACCEPTED SOLUTION
Caitlin_M
Administrator
0 Votes

Hello @FirstNameL9705240. Thank you for reaching out. When it comes to user roles and permissions in accounts, only the Account Owner can control and see the billing information. If you are looking to have someone be the "Account Owner" but not have access to that area of the account, you will want to assign them as the Account Manager. They will be able to see and print invoices and statements but cannot make account changes like editing how the account is billed or adding/editing users. You will also want to update the My Account area to change over the Account Email to the user who will be considered the "default" from address and update the Billing information to have you be notified instead. 

 

With all of this considered, you mentioned you would be managing multiple accounts and you are correct that email addresses cannot be used across multiple accounts. It may be worth contacting our Partner team to see what options are available through our Partner program

--

Caitlin M.
Community Manager

View solution in original post

1 REPLY 1
Caitlin_M
Administrator
0 Votes

Hello @FirstNameL9705240. Thank you for reaching out. When it comes to user roles and permissions in accounts, only the Account Owner can control and see the billing information. If you are looking to have someone be the "Account Owner" but not have access to that area of the account, you will want to assign them as the Account Manager. They will be able to see and print invoices and statements but cannot make account changes like editing how the account is billed or adding/editing users. You will also want to update the My Account area to change over the Account Email to the user who will be considered the "default" from address and update the Billing information to have you be notified instead. 

 

With all of this considered, you mentioned you would be managing multiple accounts and you are correct that email addresses cannot be used across multiple accounts. It may be worth contacting our Partner team to see what options are available through our Partner program

--

Caitlin M.
Community Manager
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Share Your Success Sweepstakes

    Share a success story from the last year and be entered for a chance to win great prizes!

    Enter now!
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
JAN 06
How to Grow Your List in Constant Contact
3PM - 4PM EST