Reporting unwanted emails

[DinnaM3]

On 5/13 we reported 3 emails sent through CC which we did not sign up for, which means the culprit either bought or scraped our emails online. We just received more emails from this culprit sent through your infrastructural. This is the second time we have had to escalate due to your C-suite not properly funding the abuse department.

[William_A · Accepted solution]

Hello @DinnaM3 ,

Are these bad emails coming from the same email addresses? When you forward an email to abuse@ or reportphishing@, our Compliance and Review teams look into the account(s) those email addresses are associated with to address the issue.

Additionally, if it's from the same email address, and you've already Unsubscribed from and/or done Spam Reports for them then I'd make sure to note that in your forwards as well.

[DinnaM3]

Will mark this as solved for correct answer, but the underlying issue is that the emails we sent to abuse@ on 5/13 were not processed until we raised it in a support chat on 6/9.  This is the second time we had to escalate to a support chat on our paid account to take action on an abuse@ complaint from weeks prior.  Couple days to process I get, but several weeks seems like a breakdown in the process somewhere.

Also didn't intend to post this on the help forum, apparently got confused when trying to open a support chat (which as mentioned above did resolve the issue).  Thanks William.