Solved: Screens turning black - Constant Contact Community

WillD403 · ‎05-02-2022

Having a problem with some of inserted "grey" segments turning black as soon as I change the text colour to black on other segments. Used to be able to fix this by going to the side and changing the overall colour back to white but now I don't even see that option anymore. Please help.

Amanda_G · ‎05-02-2022

Hi @WillD403 ,

I do certainly apologize that you are running into that issue! That is a known defect within the system - I will make sure to flag it on your account and have our engineering team reach back out with any updates or fixes we have on it. For now, the best workaround for that issue is to save the email, exit, and reenter the email. That should resolve it temporarily.

Amanda G.
Community & Social Care
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Amanda_G · ‎05-02-2022

Hi @WillD403 ,

I do certainly apologize that you are running into that issue! That is a known defect within the system - I will make sure to flag it on your account and have our engineering team reach back out with any updates or fixes we have on it. For now, the best workaround for that issue is to save the email, exit, and reenter the email. That should resolve it temporarily.

Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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