About Amanda_G

Amanda_G · ‎08-04-2022

Hi @CourtneyS425 , I think your newsletter is looking great! There are many factors that go into email open rates, and this guide on improving email open rates may be helpful for you. The most important thing to focus on when looking to improve open rates is arguably the subject line. This guide should assist you in optimizing the subject line of your email campaign.

Amanda_G · ‎08-03-2022

Hi @user8379818 , After you have verified your email address, you would want to start by importing the contacts you wish to send emails to, and then from there, you should be able to create a marketing campaign to send to those contacts.

Amanda_G · ‎07-29-2022

Hi @BayUMC , I apologize for the confusion! The blocks are likely "nested", meaning that there is a group of blocks that are connected together. This feature was implemented to make it easier to move many blocks around at the same time, or as you were running into, changing the background color of many blocks at the same time. This guide should give you more information on connecting, and disconnecting those blocks, so that you are able to edit them however you please.

Amanda_G · ‎07-27-2022

Hi @M-NCPPC , If you are using Office 365, we do have an integration that you can install to automatically sync your contacts from Outlook into Constant Contact. If you are using an older version of Outlook, you will likely need to continue exporting/importing.

Amanda_G · ‎07-26-2022

Hi @JessicaH032 , If this happens when you're sending yourself a test or receiving a live send of an email campaign, it sounds like it might be a display issue with an email client. I would advise giving our support team a call to troubleshoot this further. Please make sure you have a screenshot of the display issue, and let them know what browser, device type, and email client you are receiving the email on. They can be reached at 866-289-2101 from Monday-Thursday: 6 a.m. - 8 p.m. MT or 8 a.m.- 10 p.m. ET, Friday: 6 a.m. - 7 p.m. MT or 8 a.m. - 9 p.m. ET or Saturday: 8 a.m. - 6 p.m. MT or 10 a.m. - 8 p.m. ET

Amanda_G · ‎07-25-2022

Hi @Manager_Tennaqua , When I go into your account and view all the contacts, the email addresses are displaying correctly for me. It sounds like you may be running into some connectivity issues when trying to access the site. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. The most common culprits are typically incompatible browser extensions, problematic caching or cookies that need to be cleared, or interference from an ad/pop-up blocker, VPN, or other security software erroneously trying to block elements from our site from functioning as intended. Temporarily disabling these tools, and then refreshing our site can help narrow down the source of the issues. Testing to see if the issue occurs on other browsers, in Incognito/Private mode, on other devices, or even other networks can also help narrow down the source of the problem. If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.

Amanda_G · ‎07-25-2022

Hi @JeffA3720 , We do not have an automation feature for downloaded files off of a lead generation landing page at this time. You should, however, be able to tell which files are being downloaded based on what list they are joining. For example: Lead generation landing page A corresponds to file A and also list A. So since they were added to list A, they should have been prompted to download file A. Unfortunately, there is no way for us to gauge whether or not that file was downloaded to their personal device, but we know that they were prompted to do so.

Amanda_G · ‎07-22-2022

We are locking this post due to age. These posts are from two years ago, so it's possible the links are out of date. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. The most common culprits are typically incompatible browser extensions, problematic caching or cookies that need to be cleared, or interference from an ad/pop-up blocker, VPN, or other security software erroneously trying to block elements from our site from functioning as intended. Temporarily disabling these tools, and then refreshing our site can help narrow down the source of the issues. Testing to see if the issue occurs on other browsers, in Incognito/Private mode, on other devices, or even other networks can also help narrow down the source of the problem. If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent. Also, if you are able to provide me information about the device you are using, as well as the version of the operating system the device is running, that may help to narrow some things down as well.

Amanda_G · ‎07-22-2022

Hi @Solson , There is still a way to adjust the padding regardless of which editor you are using. Please see this guide for a walkthrough on adjusting the image padding. Similarly, you can add a spacer block above or below the image, and adjust the padding pixel by pixel.

Amanda_G · ‎07-22-2022

Hi @BruceJ258, That is an error with your authentication - you will need to speak with our Account Review team to resolve this. Their direct line is 1-866-433-8499. There hasn't been much of a wait time most of the day for any of our departments, so you shouldn't have a difficult time reaching them.

Amanda_G · ‎07-21-2022

Hi @RavenE3 , I would recommend giving our support line a call at 866-289-2101. You will want to provide them with the specific email addresses in question, and ask them if there's anything they, or our compliance team, can do to reverse that. They are here Monday-Thursday: 6 a.m. - 8 p.m. MT or 8 a.m.- 10 p.m. ET, Friday: 6 a.m. - 7 p.m. MT or 8 a.m. - 9 p.m. ET and Saturday: 8 a.m. - 6 p.m. MT or 10 a.m. - 8 p.m. ET.

Amanda_G · ‎07-21-2022

Hi @AmandaL489 , This is likely due to the changes that Apple made. With the release of iOS 15, Apple Mail will now preload images in emails, including tracking pixels (which we use to measure Opens). This change was made by Apple to protect customer privacy. This means that the Open rate in emails is no longer as accurate as it once was - an Open may show even if the contact didn't open the email. We previously calculated Clicks based on Opens. Since Opens are no longer as accurate, we've switched to calculating Opens based on successful delivery (Sent minus bounces). The Click-to-delivered metric is lower than the prior Click-to-opened metric, but it is a more accurate representation of your customers' engagement. All pages in the account will now only list the Click-to-delivered metric. The Reporting tab has a dropdown to choose between Click rate (clicks-to-delivered) and Click-to-opens. I have gone ahead and tracked this on your account, and any updates that our engineering team has on this will be relayed back to you.

Amanda_G · ‎07-21-2022

Hi @brightonbank , If you are referring to a Constant Contact campaign, we do not have this ability at this time, since people are typically opening the emails/other campaigns in their various email clients on not on a website. If you are referring to your website page, I would recommend reaching out to your web developer to see if this is a possibility.

Amanda_G · ‎07-20-2022

Hi @UTFood , I apologize for the confusion! The fees are coming from both sides. Constant Contact charges 2.5% + $0.50, and WePay charges 2.9% + $0.30, for a total or 5.4% + $0.80 per transaction. By default, these fees are subtracted from the amount that you charge your registrants and is reflected in your WePay balance.

Amanda_G · ‎07-20-2022

Hi @PilarM19 , You will only see Instagram accounts that are connected to your Facebook page - are all five of them connected to your Facebook page? Here is a guide on how to make sure they are properly connected. Additionally, the Instagram pages have to be classified as business pages in order to connect. Here is a guide that should assist you in making sure they are all classified as business pages.

Amanda_G · ‎07-15-2022

Hi @IreneV448 , You can change colors in a draft email campaign at any time by either clicking the Design tab on the left and choosing the colors there, or by changing them individually. Here is a guide that should provide more assistance in accomplishing that.

Amanda_G · ‎07-15-2022

Hi @MarciaH2 , I do apologize that you are running into this! When I go into your account and select some emails, the Delete option is appearing for me. What type of campaigns are the ones you are trying to delete? For things like active automation campaigns, they will need to be deactivated before the Delete option shows up. Also, campaigns that are already in the Deleted folder cannot be permanently deleted.

Amanda_G · ‎07-14-2022

Hi @LoriS2229 , Great question! You can definitely send from more than one email address on a single account. All you need to do is verify the second address in your account, and then switch the "from" email address to the one you are wanting to send the email from.

Amanda_G · ‎07-12-2022

@tkieltyIHC , Great question! This all depends on how you house your employee database and whether or not we have an integration that supports syncing them automatically. You are welcome to check out our integrations, (both official Constant Contact integrations, and third-party integrations), by clicking on the Integrations tab at the top of your Constant Contact window. If not, it would require manual effort to remove old employees and add new employees, but this can be done by deleting contacts or uploading a list of unsubscribed contacts, and uploading a list of new contacts.

Amanda_G · ‎07-12-2022

Hi @StevenN9296 , I do apologize that you are running into this! I would definitely recommend reaching out to our Tier 2 technical department, as they are the experts in integration issues. They can be reached by calling our support line at 866-289-2101 between Monday - Friday: 7 am - 5 pm MT or 9 am - 7 pm ET. Let them know that you are getting an error working with the WordPress integration, and you were told to speak with Tier 2. They should be able to look into it, and get that figured out for you.

Amanda_G · ‎07-11-2022

Hi @AJR_Filtration , That is correct - when an email is forwarded using the Forward button in the recipient's email client, we lose control over all formatting and analytics. Opens would appear as the original recipient, as well as clicks, unsubscribes, spam reports, etc.

Amanda_G · ‎07-11-2022

Hi @mdillon , If you were able to create a graphic of an envelope with a seal on your end, we could insert that as an image into a blank email template. We could then make it clickable to one of our custom landing pages, which you can customize with the rest of the letter.

Amanda_G · ‎07-11-2022

Hi @user348913 , I would recommend reaching out to web services team for anything API related. They can be reached at webservices@constantcontact.com. You may also want to visit developer.constantcontact.com for some API related assistance.

Amanda_G · ‎07-11-2022

Hi @MarieM80 , The automated series feature does not allow for emails to be sent on specific dates - but rather a specific number of days after the contact has joined the list. I would go with your second idea - one welcome email, and then one automated series with the rest of the emails, that you activate after everyone has registered. After the automated series is activated, anyone who joins the list going forward will receive the series of emails, as well as the welcome email, if it is still active, so your new signups should still receive both series regardless of the series already being activated. If you add a contact to the list manually, they would not receive the welcome email. They need to be added via a signup form to be able to receive the welcome email. Contacts that were already on the list previously would also not be eligible to receive the welcome email. However, this does not apply to the automated series. Contacts who are added manually are still eligible to receive the series. Anyone who is added (manually or otherwise) after the series has been activated, regardless of what steps the other contacts are on, will start from the beginning of the series at Step 1.

Amanda_G · ‎07-07-2022

Hi @BeaW0 , I do apologize that you are running into that! That is actually an Outlook display issue that causes the Zoom link to stretch the column, rather than breaking the link into two different lines. Our engineering team is currently investigating this issue, and will reach back out to you with any updates or fixes we have regarding it. In the meantime, you can try inserting a text link, rather than the entire Zoom URL into the email to prevent it from stretching. You can also try using a third-party URL shortener, (such as Bitly), to shorten the Zoom URL and prevent stretching that way.

Amanda_G · ‎07-06-2022

Hi @CarolBWCC , You can add, delete and otherwise manage images using your phone via the Constant Contact mobile app. You will want to first make sure you have the mobile app downloaded, and then follow this guide to assist you in adding images using your phone.

Amanda_G · ‎06-30-2022

Hi @PeggyM82 , Here is a guide on how to change the subject line and preheader within an email campaign.

Amanda_G · ‎06-30-2022

Hi @GraceU , Sorry you're running into that! Certain grammar-correcting browser extensions can cause that code to appear in your email campaign. Extensions such as Grammarly, Microsoft Editor Spelling and Grammar Checker extension have been known to cause this. To fix it, you will want to disable the extension or use Incognito mode to make a copy of the email and then edit the copy. It should be noted that any further editing of the email with the extension enabled may add the code back in and should be avoided.

Amanda_G · ‎06-29-2022

Hi @RoannaFlowers , It does appear that this is a defect specifically with Outlook that our engineering team is aware of, and working to fix. At this time, the only known workaround we have is to recreate the block, so if that isn't working, we may just need to follow back up with you once our engineering team is able to get an update or resolution on this issue. Another possibly workaround would be to take a screenshot of the text how you'd like it to appear, and insert it into the email campaign as an image. This does only seem to be affecting Outlook users, so anyone using a different email client should have no issues with the bullet display. Again, I will absolutely tag this defect on your account, and have our engineering team reach back out with any updates.

Amanda_G · ‎06-28-2022

Hi @CDPHE-EJ , I do certainly apologize that you are running into this. If you wouldn't mind providing some additional information for troubleshooting purposes, that would be very helpful. What email client (Outlook, Gmail, etc.), browser, and device are you using when you receive the final version of the email campaign and see the issue? Are you copy/pasting the text/link into the email campaign? If so, where are you copying it from?

Re: What areas should we change on our newsletter?

Re: Please where or how do i go about to verify my...

Re: Change the background color of an individual b...

Re: Outlook and Constant Contact email list synchr...

Re: Extra Divider in the constant contact email bu...

Re: email addresses not appearing on Contact page

Re: Automation/Form Submissions

Re: Can't log in

Re: Adjust image padding in an email

Re: Has anyone seen this before? "We could not ver...

Re: Deleting Contacts

Re: Email Click Rates

Re: Third party website disclosure

Re: Increased Payment Fees

Re: Sync your social media accounts to create soci...

Re: Where do I go to change my Company colors

Re: Why does DELETE menu item not appear? -- canno...

Re: More than one email/account

Re: Automatically adding and removing employees

Re: Can't connect Wordpress to account: 404 at wpr...

Re: Multiple opens of an email

Re: New to all this and wondering how to implement...

Re: Getting error in api call unauthorize

Re: Adding contacts to an already active automated...

Re: Columns change size (width) when publishing

Re: Upload images from phone

Re: how do I change the subject and preheader in a...

Re: how to remove @media print { .ms-editor-sq...

Re: Bullet Indentation Looks Different Post Delive...

Re: Font size changes for links when you send emai...