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Setting up sequence

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Auxani-Marketing
Rookie
‎05-04-2022 02:34 PM
‎05-04-2022 02:34 PM

I noticed that I chose "clicks" in order to go forward with the next email. However, no one clicked. I would like to change the click to open so that the sequence moves through. Any thoughts? Can change it so it goes through the sequence. I only sent out 2 emails so now I need to reload all opens and resend independently.

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Amanda_G
Employee
Employee
‎05-06-2022 07:29 PM
‎05-06-2022 07:29 PM

Hi @Auxani-Marketing , 

 

Unfortunately, we cannot change the trigger of an automated email once it has already been activated. If you wanted to use a different trigger, you would need to copy the existing automated series and change the trigger type to When a contact opens an email. 


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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1 REPLY 1
Amanda_G
Employee
Employee
‎05-06-2022 07:29 PM
‎05-06-2022 07:29 PM

Hi @Auxani-Marketing , 

 

Unfortunately, we cannot change the trigger of an automated email once it has already been activated. If you wanted to use a different trigger, you would need to copy the existing automated series and change the trigger type to When a contact opens an email. 


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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