Social Media Connection

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Payton
Rookie
0 Votes

Whenever I click the Instagram icon, the Facebook login appears rather than Instagram's. 

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @Payton ,

 

Due to the way Facebook's (and Instagram's) API works, this page will need to be connected to your Facebook business page in order for us to connect to your applicable pages. Make sure to also confirm that the Instagram page is truly a business one, not a creator type. 

 

You may also wish to reach out to Facebook or Instagram's support if your business page continues not to show on your Facebook business manager, as there may be some other restriction on either one preventing it from being accessible on our side.

 

See also:

Change the Facebook Page associated with your Instagram Business Profile

Sync your social media accounts to create social posts through your Constant Contact account


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @Payton ,

 

Due to the way Facebook's (and Instagram's) API works, this page will need to be connected to your Facebook business page in order for us to connect to your applicable pages. Make sure to also confirm that the Instagram page is truly a business one, not a creator type. 

 

You may also wish to reach out to Facebook or Instagram's support if your business page continues not to show on your Facebook business manager, as there may be some other restriction on either one preventing it from being accessible on our side.

 

See also:

Change the Facebook Page associated with your Instagram Business Profile

Sync your social media accounts to create social posts through your Constant Contact account


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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