Social Media Icons disappeared on a test email

EddyE57
Rookie
0 Votes

Hello,

We sent a test email, and the social icons were displayed as red Xs, but no other art was displayed this way. As an experiment, we resent the test with no changes, and they came through normally. What could have caused this glitch, and what can we do to keep it from happening when we send the email for real?

3 REPLIES 3
William_A
Administrator
0 Votes

Hello @EddyE57 ,

 

This is going to be 100% dependent on the receiving end. Typicaly that kind of icon shows up when something is blocking the image's element from displaying. It may be a browser extension that just accidentally blocked it, or a security program / pop-up blocker, your VPN (if you have one), or something else. It could have also just been a simple caching error. 

 

Did the broken image icon show when you looked at the initial test send on a different device?


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William A
Community & Social Media Support
EddyE57
Rookie
0 Votes

Hello,

I was like this on three different desktops. All of them were viewing it in Outlook.

William_A
Administrator
0 Votes

And Outlook gave absolutely no prompts to download/show images? Have you checked your Outlook's settings to make sure it's not just outright blocking the images altogether? Outlook tends to be very, very restrictive on displaying images unless manually prompted with each email open.


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William A
Community & Social Media Support
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