I have a customer who typed their wrong email address. When I go to correct it, I get the error message This email address already exists in your account. However, when I search my contacts that email doesn't exist even if I search all contacts. Any clues?
Hello @JoanR81 ,
There's likely a permissions or compliance-hold on that particular contact. You can do one of the following:
Or, if you're wishing to keep engagement history:
William - I have the same problem. While your solution seems to fix this, it would be nice to know why there would be a permissions or compliance-hold preventing a simple email change.
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