Solved: Transferring Account Ownership - Prior Owner left ... - Constant Contact Community

EricF037 · ‎01-11-2023

We are trying to change the "Account Owner", so we can add a new user to the account. However, the prior "Account Owner" is no longer with the Company. The email address for that user is no longer active. What do we do?

William_A · ‎01-12-2023

Hello @EricF037 ,

If you're unable to login using the current account owner's credentials, or unable to access their email for forgotten username/password and MFA reset processes, then we'd need you to call general support. That way we can securely confirm a few details, go through our standard protocols, and get a case submitted to a team lead for the account ownership transfer.

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William A
Community & Social Media Support

View solution in original post

William_A · ‎01-12-2023

Hello @EricF037 ,

If you're unable to login using the current account owner's credentials, or unable to access their email for forgotten username/password and MFA reset processes, then we'd need you to call general support. That way we can securely confirm a few details, go through our standard protocols, and get a case submitted to a team lead for the account ownership transfer.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

Transferring Account Ownership - Prior Owner left Company

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