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Unable to edit in mobile app

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CarolineJ51
Rookie
‎11-14-2023 08:14 PM
0 Votes
‎11-14-2023 08:14 PM

I rarely use the constant contact account, but today I need to send out an urgent email campaign. I find I am unable to create it because I get the message “unable to edit in mobile app”. I’m using my iPad. I don’t have a desktop as I’m traveling. Is Constant Contact only useable with a desktop? I’m paying a monthly fee and getting nothing for it if that is the case!

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William_A
Administrator
Administrator
‎11-15-2023 11:48 AM
0 Votes
‎11-15-2023 11:48 AM

Hello @CarolineJ51 ,

 

If the email is built using the cross-device/platform editor (CPE), then it should be accessible and editable on the mobile app. If you're having issues with the mobile app, make sure to try uninstalling and reinstalling it first. If you're still unable to work within the app, please call our general support and request a transfer to the Tier 2 mobile app support team. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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William_A
Administrator
Administrator
‎11-15-2023 11:48 AM
0 Votes
‎11-15-2023 11:48 AM

Hello @CarolineJ51 ,

 

If the email is built using the cross-device/platform editor (CPE), then it should be accessible and editable on the mobile app. If you're having issues with the mobile app, make sure to try uninstalling and reinstalling it first. If you're still unable to work within the app, please call our general support and request a transfer to the Tier 2 mobile app support team. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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