Unable to save changes to the email settings (from/reply-to)

[user59539]

Is anyone else experiencing an issue with suddenly (as of Friday afternoon around 1:30pm EST) being unable to save changes to the email settings (from/reply-to) in email campaigns. I worked with Constant Contact support on Friday afternoon, and they were attempting to be helpful with about 40 minutes of troubleshooting, but we have not found a solution yet. They opened a ticket for this issue and I'm expecting to hear back Monday. 

At the suggestion of Sandeep from the support team, I've tried "in cognito" / "private" browser windows in both Google Chrome and Microsoft Edge, and most recently tried to utilize the admin account to change the email account settings from the account-owner's email address to our admin@ email address (which I am usually able to set as the from/reply-to address.

If anyone has experienced this issue, did you find a solution or workaround?

Thanks for any insights this community can provide,

Rachael

[William_A · Accepted solution]

Hello @user59539 ,

Per the chat between the higher level technical agent and your chat agent, this may have something to do with the coding in the custom code email. Since troubleshooting for the custom code builder can only be done by the Tier 2 team, we will not have any further insight to provide through this support channel. The Tier 2 agent the case was assigned to will be reaching out to you some time tomorrow (Monday, October 28) with an update. 

[user59539]

Thank you!