Solved: Unsubscribe button not working - Constant Contact Community

IanA1 · ‎05-10-2022

Why is the unsubscribe button not working when we send our campaign from Outlook?

William_A · ‎05-10-2022

If you're sending an email through Outlook and not through our system, then several elements are unlikely to work. The unsubscribe button in our system only works for emails sent through our system, as it pulls the contact's info in order to properly code it for sending.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

William_A · ‎05-10-2022

Hello @IanA1 ,

If you're sending an email through Outlook and not through our system, then several elements are unlikely to work. The unsubscribe button in our system only works for emails sent through our system, as it pulls the contact's info in order to properly code it for sending.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

Unsubscribe button not working

Just Getting Started?

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Support Tips

Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

Casual Conversations: What's your go-to playlist?

Community Roundup: August 2024