Unsubscribed email

[TEPB]

I have a customer who had previously unsubscribed from our email list.  She then changed her mind and asked to be re-subscribed.  However, that was back in 2023 and she can no longer locate the email asking her to resubscribe.  How can i get her re-subscribed when she can't find the old email and i can't send her another request?  Thank you

[William_A · Accepted solution]

Hello @TEPB ,

If a contact has been marked as unsubscribed from you, you'll need to go through the resubscription process. However the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms, either a landing page form or one coded into your website.

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.

[TEPB]

Ok, thank you!