Enter the Share Your Success Sweepstakes 2024 For the Chance to Win Great Prizes!

Verified addresses continue to bounce as suspended

SOLVED
Go to solution
JanisD04
Rookie
0 Votes

Several of our clients continue to experience "Bounced as suspended." We have verified that they are accurate and active via direct email. "Unsuspend" has not worked. What is the next step?

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @JanisD04 ,

 

I'd recommend checking out this article that covers what suspended bounces are. In order to protect the delivery rate of both Constant Contact and our customers, there are certain types of email addresses that we do not send to. Among them are email addresses that continually bounce as non-existent. Since repeatedly sending emails to "non-existent" addresses can have a negative impact on sending reputation, Constant Contact suppresses these addresses and marks them as "Suspended" in your email reporting. A contact that any of our customers has tried to send to, that repeatedly bounces back as non-existent from their domain / ISP, will get suspended.

 

You can attempt unsuspensions in your account for contacts bouncing as suspended. You can also respond to the @ mention email you automatically receive from my reply, or call our general support, to have us attempt an administrative unsuspend of the contacts. If you're needing more than 15 contacts unsuspended administratively, we ask that you call our Deliverability team so they can investigate why so many legitimate email addresses were bouncing as non-existent enough in the past for our system to suspend them.

 

If you decide to unsuspend an address from within your account, as a follow-up I'd recommend doing a Quicksend of the last email they were supposed to receive. If we receive a report from their domain / ISP about them being 'non-existent' again, then they'll likely be put back into suspension. You can check this by going to the contact's engagement history right after doing the Quicksend. If the non-existent bounce occurs again, then it'd be best to reach out to our Deliverability team to see if they have any additional insight regarding that domain / ISP. 

 

See also:

FAQ: What are suspended bounces?


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @JanisD04 ,

 

I'd recommend checking out this article that covers what suspended bounces are. In order to protect the delivery rate of both Constant Contact and our customers, there are certain types of email addresses that we do not send to. Among them are email addresses that continually bounce as non-existent. Since repeatedly sending emails to "non-existent" addresses can have a negative impact on sending reputation, Constant Contact suppresses these addresses and marks them as "Suspended" in your email reporting. A contact that any of our customers has tried to send to, that repeatedly bounces back as non-existent from their domain / ISP, will get suspended.

 

You can attempt unsuspensions in your account for contacts bouncing as suspended. You can also respond to the @ mention email you automatically receive from my reply, or call our general support, to have us attempt an administrative unsuspend of the contacts. If you're needing more than 15 contacts unsuspended administratively, we ask that you call our Deliverability team so they can investigate why so many legitimate email addresses were bouncing as non-existent enough in the past for our system to suspend them.

 

If you decide to unsuspend an address from within your account, as a follow-up I'd recommend doing a Quicksend of the last email they were supposed to receive. If we receive a report from their domain / ISP about them being 'non-existent' again, then they'll likely be put back into suspension. You can check this by going to the contact's engagement history right after doing the Quicksend. If the non-existent bounce occurs again, then it'd be best to reach out to our Deliverability team to see if they have any additional insight regarding that domain / ISP. 

 

See also:

FAQ: What are suspended bounces?


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Share Your Success Sweepstakes

    Share a success story from the last year and be entered for a chance to win great prizes!

    Enter now!
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
DEC 12
Ask Us Anything: Your Digital Marketing Questions Answered
2PM - 3PM EST