White backgrounds are suddenly a cream color - not bright white

MarcellaB
Rookie
0 Votes

For the past 3 months, I've noticed that when I choose White for a background in my emails, it's now a very light beige, or cream. It's no longer a crisp white. Chatted with a CC rep, showed him screenshots. He agreed that the background looked cream-colored, even though on his end it looks crisp white. Checked with a couple of friends who receive my CC emails, and they said the background was a cream-color as well. Not sure what happened - I've used CC for years, never had this issue before.

1 REPLY 1
William_A
Administrator
0 Votes

Hello @MarcellaB ,

 

I checked without my blue light filtering glasses, and the whites all looked the same to me even in the screencaps you submitted to Chat support. When I checked in your account, all the whites of our UI and in your emails' inner backgrounds were the same hue. As a final confirmation, I used our eye dropper tool to pick up the coloring hexcode, and it was all #FFFFFF for our site, your emails, and even your screencaps that allegedly show the off-whiteness.

 

My conclusion is that this is simply a trick of the eye based on the other colors of your email around the white inner background, and the fact that the hexcodes even in your screencaps are the same #FFFFFF indicate there is no actual off-whiteness present. Unless the screencaps submitted are also somehow not capturing what you're describing, in which case I'd strongly advise using some kind of eye dropper tool available on your device or the web. Then you can test on your end, and prove once-and-for-all whether or not that your inner backgrounds are indeed white.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
JUN 27
Boost Your Email Results with Segmentation & Personalization
2PM - 3PM EST
JUL 10
Getting Started with the Constant Contact Community
2PM - 3PM EST