My analytics page for numbers of contacts that opened, says 14 items, yet it only shows me three. The other analytic information is also incomplete and not user friendly. Any helpful comments?
Solved! Go to Solution.
I'm looking at the reporting for your email, and it's showing the full drilldown for both unique opens and total opens, which is much higher than 3. You may be too zoomed in on your screen, or something may be causing some kind of connectivity issue for the display on the site if it's like the list is just randomly cut off after 3 contacts.
If you're unable to resolve the display issue on your own, I'd advise calling general support so they can screenshare the Constant Contact tab with you, and troubleshoot further live.
Hello @DavidB8451 ,
I think you're confusing total opens versus unique opens. Unique open determines your email's open rate, where as the total amount of times your email has been open will be a different number from that.
For a full overview of the open report for emails, I'd recommend checking out our main article on the topic, also available via the Help tab in your account.
For an overview of email reporting in general, please see this article.
But it shows only 3 names and blocks out the others. I need to see all the opens at once each time I check it out.
I'm looking at the reporting for your email, and it's showing the full drilldown for both unique opens and total opens, which is much higher than 3. You may be too zoomed in on your screen, or something may be causing some kind of connectivity issue for the display on the site if it's like the list is just randomly cut off after 3 contacts.
If you're unable to resolve the display issue on your own, I'd advise calling general support so they can screenshare the Constant Contact tab with you, and troubleshoot further live.
We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.
Start HereFeatured Article
Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.
See ArticleFeatured Thread
If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!
View threadFeatured Article
Check out all the great articles, discussions, and events for the month of August!
See Article