Join our Ask A Trainer Sessions and Chat With our Experts!

Why did you delete all my survey results?

EdwinB58
Rookie
0 Votes
My website linked to my survey results and you just wiped them out.
Top Answer
William_A
Administrator

Hello @EdwinB58 ,

 

With the full retirement of the legacy survey system, the results and reporting for them were also removed. This was noted in emails sent to accounts that still had access to the legacy surveys, 30 days and 60 days prior to the full retirement. If you wish to setup a case for our higher level technical team to try and retrieve any of those surveys' data, please call general phone support.

 

Example of emails sent:

60-day legacy survey notice.PNG


1 REPLY 1
William_A
Administrator
0 Votes

Hello @EdwinB58 ,

 

With the full retirement of the legacy survey system, the results and reporting for them were also removed. This was noted in emails sent to accounts that still had access to the legacy surveys, 30 days and 60 days prior to the full retirement. If you wish to setup a case for our higher level technical team to try and retrieve any of those surveys' data, please call general phone support.

 

Example of emails sent:

60-day legacy survey notice.PNG


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Share Your Success Sweepstakes

    Share a success story from the last year and be entered for a chance to win great prizes!

    Enter now!
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
JAN 06
How to Grow Your List in Constant Contact
3PM - 4PM EST