Solved: Why is my number of "Subscribed" higher than my ac... - Constant Contact Community

ZandraJ6 · ‎09-29-2023

Why is my number of "Subscribed" higher than my actual number of contacts?

William_A · ‎09-29-2023

The number for the "Subscribed" will sometimes experience a delay in updating if there's been several significant changes to your contacts' overall numbers. This is just from server caching, and won't actually affect the number of contacts you can send to, or our internal metrics for things like billing and compliance. Sometimes a quick fix to this number update delay is to send a test email, which can result in a forced server update for your account. I did so, and you should now see the correct number on your home page and contacts page.

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William A
Community & Social Media Support

View solution in original post

William_A · ‎09-29-2023

Hello @ZandraJ6 ,

The number for the "Subscribed" will sometimes experience a delay in updating if there's been several significant changes to your contacts' overall numbers. This is just from server caching, and won't actually affect the number of contacts you can send to, or our internal metrics for things like billing and compliance. Sometimes a quick fix to this number update delay is to send a test email, which can result in a forced server update for your account. I did so, and you should now see the correct number on your home page and contacts page.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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