Why is my number of "Subscribed" higher than my actual number of contacts?

SOLVED
Go to solution
ZandraJ6
Rookie
0 Votes

Why is my number of "Subscribed" higher than my actual number of contacts?

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @ZandraJ6 ,

 

The number for the "Subscribed" will sometimes experience a delay in updating if there's been several significant changes to your contacts' overall numbers. This is just from server caching, and won't actually affect the number of contacts you can send to, or our internal metrics for things like billing and compliance. Sometimes a quick fix to this number update delay is to send a test email, which can result in a forced server update for your account. I did so, and you should now see the correct number on your home page and contacts page.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @ZandraJ6 ,

 

The number for the "Subscribed" will sometimes experience a delay in updating if there's been several significant changes to your contacts' overall numbers. This is just from server caching, and won't actually affect the number of contacts you can send to, or our internal metrics for things like billing and compliance. Sometimes a quick fix to this number update delay is to send a test email, which can result in a forced server update for your account. I did so, and you should now see the correct number on your home page and contacts page.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Ready, Set, Send Reflections

    The Ready, Set, Send Challenge has finished! Let's reflect on the wins and accomplishments over the last six weeks.

    Join challenge
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
NOV 14
Tis' the Season for Last-Minute Holiday Marketing
2PM - 3PM EST