adding contacts after an email campaign has been scheduled

SOLVED
Go to solution
StevenT4907
Rookie
0 Votes

Scenario - I have 10 contacts with the same Tag. I create an email campaign and schedule a series of emails to be sent to those contacts that have that tag. SUBSEQUENTLY, I add 5 new contacts with that same Tag. Do the emails that are already scheduled to go out in the future for contacts with that tag AUTOMATICALLY get sent to all 15, or just the original 10 that existed when the email was scheduled to be sent?

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @StevenT4907 ,

 

The email will be targeting contacts that match the scheduling criteria set. So if you schedule an email, then add several more contacts that match the scheduling criteria (list/segment selection, narrow by tag, etc.) before the actual sendout, then those newly added contacts should be included. If you add the contacts after the actual sendout, then they won't be retroactively sent to.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @StevenT4907 ,

 

The email will be targeting contacts that match the scheduling criteria set. So if you schedule an email, then add several more contacts that match the scheduling criteria (list/segment selection, narrow by tag, etc.) before the actual sendout, then those newly added contacts should be included. If you add the contacts after the actual sendout, then they won't be retroactively sent to.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
JUN 27
Boost Your Email Results with Segmentation & Personalization
2PM - 3PM EST
JUL 10
Getting Started with the Constant Contact Community
2PM - 3PM EST