client locked OUT

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LyleS23
Rookie
0 Votes

MY CLIENT IS VERRRRRRRY UNHAPPY - ACCIDENTALLY unlisted herself, and now wants back in to receive our updates. CANT GET THROUGH THE SYSTEM.

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Caitlin_M
Administrator
0 Votes

Hi @LyleS23. If the contact unsubscribed from your lists, you can send them a resubscribe email. As soon as your contact clicks the button in the confirmation email and completes the opt-in, they'll be added to the lists you selected and their status is changed to "Express Permission." You can then start sending emails again

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Caitlin M.
Community Manager

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Caitlin_M
Administrator
0 Votes

Hi @LyleS23. If the contact unsubscribed from your lists, you can send them a resubscribe email. As soon as your contact clicks the button in the confirmation email and completes the opt-in, they'll be added to the lists you selected and their status is changed to "Express Permission." You can then start sending emails again

--

Caitlin M.
Community Manager
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