Join the Ready, Set, Send Challenge Week 3. Share your QR code or landing page and win a badge!

insertting video into emails

SOLVED
Go to solution
KarenD72813
Rookie

All the sudden it feels like everything has changed with both the formatting (trying to edit and create emails) and I can't get YouTube links to be entered into emails anymore (not to mention YouTube shorts, which worked for a blink in time and never again). Price increase a month or so ago but iinstead of improvements, I'm more and more frustrated with this platform. It used to be fast and easy to use. This has been a problem for a few weeks and customer service didn't help. Any thoughts on inserrting video into emails? I don't want to keep calling customer service (they weren't helpful last time). Thanks.

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @KarenD72813 ,

 

The only significant change recently to emails has been the inclusion of an event block, for those accounts with access to the newer events beta. Can you provide any further elaboration on what you feel "has changed with the formatting?"

______________

Can you provide any further elaboration on your issue with the YouTube links? I'm not having any issues adding regular YouTube links to my email at the moment, with any of the videos I test with. So if you can provide exact examples of the links you're trying to add, screencaps of the issue, or a detailed description of the behavior, it can help the troubleshooting process. Regarding YouTube Shorts specifically, it was temporarily available in accordance with development from the system used to pull video info for video blocks, but it's something our devs are still ironing out with the embed system used for that block. 

 

At the end of the day, if a video you're trying to insert, including a YT short, isn't not compatible with the video block, then I'd advise using the image link alternative that functionally looks and acts the same as a video block.

 

Another workaround when it comes to adding a Shorts link to your video block is to replace the shorts/ part with watch?v= . For example https://youtube.com/shorts/J-mrNqVPEWM would instead be inserted as https://youtube.com/watch?v=J-mrNqVPEWM . This effectively forces the video into the normal YouTube video display on their site, rather than their newer made Shorts display, and works with the embed.ly functionality of the video block better. I was able to do this in my account with every shorts link I entered.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

2 REPLIES 2
William_A
Administrator
0 Votes

Hello @KarenD72813 ,

 

The only significant change recently to emails has been the inclusion of an event block, for those accounts with access to the newer events beta. Can you provide any further elaboration on what you feel "has changed with the formatting?"

______________

Can you provide any further elaboration on your issue with the YouTube links? I'm not having any issues adding regular YouTube links to my email at the moment, with any of the videos I test with. So if you can provide exact examples of the links you're trying to add, screencaps of the issue, or a detailed description of the behavior, it can help the troubleshooting process. Regarding YouTube Shorts specifically, it was temporarily available in accordance with development from the system used to pull video info for video blocks, but it's something our devs are still ironing out with the embed system used for that block. 

 

At the end of the day, if a video you're trying to insert, including a YT short, isn't not compatible with the video block, then I'd advise using the image link alternative that functionally looks and acts the same as a video block.

 

Another workaround when it comes to adding a Shorts link to your video block is to replace the shorts/ part with watch?v= . For example https://youtube.com/shorts/J-mrNqVPEWM would instead be inserted as https://youtube.com/watch?v=J-mrNqVPEWM . This effectively forces the video into the normal YouTube video display on their site, rather than their newer made Shorts display, and works with the embed.ly functionality of the video block better. I was able to do this in my account with every shorts link I entered.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
user684585
Rookie
0 Votes

Thanks this helped- the watch?v=  worked 

  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Ready, Set, Send Challenge: Week 3 - Audience Building

    Your email list is a valuable asset for your business. Let's learn the importance of growing it.

    Join challenge
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
OCT 24
Engage and Convert: The Email and Social Media Power Play
2PM - 3PM EST