Got a 'How do I' question? Join our live 'Ask a Trainer' session happening 11 am to 4 pm EST for instant help and pro tips!

my ecommerce reporting button is missing

SOLVED
Go to solution
AliceA88
Rookie
0 Votes

Under reporting page I was able to click the "Ecommerce" Button and see the sales generated from my campaign. I have been using constant contact for few years now and its gone missing. Please help.

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @AliceA88 ,

 

Your issue has already been tracked to your account, and the Tier 2 agent assigned to your case earlier this month emailed you, letting you know this is something being looked into by the devs. There is no ETA on this issue, as it's brand new and the devs are still investigating. As the issue is already tracked to your account, if and when there's an update, you'll be notified directly by the devs via email. 

 

As it stands, the current issue is tied into the fact that this reporting is attached to the current 3 Plan setup. As you've been grandfathered into the retired Email / Email Plus plans, the most feasible "fix" is going to be switching to one of our currently available plan types: Lite, Standard, or Premium. 

 

See also:

Prices and Features comparison page


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

Top Answer
William_A
Administrator

Hello @AliceA88 ,

 

Your issue has already been tracked to your account, and the Tier 2 agent assigned to your case earlier this month emailed you, letting you know this is something being looked into by the devs. There is no ETA on this issue, as it's brand new and the devs are still investigating. As the issue is already tracked to your account, if and when there's an update, you'll be notified directly by the devs via email. 

 

As it stands, the current issue is tied into the fact that this reporting is attached to the current 3 Plan setup. As you've been grandfathered into the retired Email / Email Plus plans, the most feasible "fix" is going to be switching to one of our currently available plan types: Lite, Standard, or Premium. 

 

See also:

Prices and Features comparison page


1 REPLY 1
William_A
Administrator
0 Votes

Hello @AliceA88 ,

 

Your issue has already been tracked to your account, and the Tier 2 agent assigned to your case earlier this month emailed you, letting you know this is something being looked into by the devs. There is no ETA on this issue, as it's brand new and the devs are still investigating. As the issue is already tracked to your account, if and when there's an update, you'll be notified directly by the devs via email. 

 

As it stands, the current issue is tied into the fact that this reporting is attached to the current 3 Plan setup. As you've been grandfathered into the retired Email / Email Plus plans, the most feasible "fix" is going to be switching to one of our currently available plan types: Lite, Standard, or Premium. 

 

See also:

Prices and Features comparison page


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    The Power of Direct Subscriber Feedback: Measuring Customer Satisfaction

    Today, understanding customer satisfaction is crucial. How can you know if customers are happy with your products or services?

    See Article
  • Avatar

    Featured Thread

    The Unintentional Humor of Spam Emails

    Have you ever wondered who or what is on the other side of a spam email? Take 10 minutes out of your day and watch this lighthearted video!

    View thread
  • Avatar

    Featured Thread

    How to Create Images of Multi-Page PDFs

    Discover the process of transforming PDFs with multiple pages into image files directly on Constant Contact.

    See Article
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
JAN 30
Chart Your Course to Capture Leads and Own Your Contacts
2PM - 3PM EST