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newbie question

CherylL42
Rookie
‎01-13-2024 09:05 PM
0 Votes
‎01-13-2024 09:05 PM

Can anyone tell me why my number in the "subscribed" box is different than the number in the "number of subscribers' box? Off by 2. Thanks!

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1 REPLY 1
William_A
Administrator
Administrator
‎01-15-2024 02:57 PM
0 Votes
‎01-15-2024 02:57 PM

Hello @CherylL42 ,

 

I'm seeing a difference between your current subscribed numbers, and the "newly added" metric for the past month. However, that could be due to the merging or deletion of certain contacts. If the contact totals don't match up after 24 hours, please call our general support so they can troubleshoot live. 


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William A
Community & Social Media Support
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