Enter the Share Your Success Sweepstakes 2024 For the Chance to Win Great Prizes!

"r20.rs6.net refused to connect"

JoeyR366
Rookie
0 Votes

I am running a VPN and noticed that the Constant Contact servers are refusing to connect.

 

The organizations that are sending me materials via email include helpful links, but none of them are direct links. They are all sent through Constant Contact servers to measure the click through rates.

 

How can end users make these links work without disabling their VPN connection?

1 REPLY 1
William_A
Administrator
0 Votes

Hello @JoeyR366 ,

 

A lot of VPNs will typically have a setting that allows certain links to go through or operate as needed for tracking / redirecting. I'd recommend looking into your VPN's settings to see if that's available. Otherwise, you can also try contacting whoever your IT person is (if applicable) to try safelisting our domains.

 

Since link tracking is required by Compliance, there isn't a way to disable the tracking links / rewrites. If you're continuing to run into issues, it may be worth reaching out to the VPN company to see if they have any further insight or guidance they can provide that's specific to their programming.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Share Your Success Sweepstakes

    Share a success story from the last year and be entered for a chance to win great prizes!

    Enter now!
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
DEC 12
Ask Us Anything: Your Digital Marketing Questions Answered
2PM - 3PM EST