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resending an email

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BrianC55
Rookie
‎11-05-2021 06:02 PM
0 Votes
‎11-05-2021 06:02 PM
I just scheduled 2 emails to re-send to non-openers on Nov. 7th at 6am. As soon as clicked confirm -- they sent. I'm not sure why they sent immediately and not on the scheduled day. I confirmed the date listed was the 7th before I confirmed. What happened?
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Kyle_R
Employee
Employee
‎11-08-2021 04:24 PM
0 Votes
‎11-08-2021 04:24 PM

Hi Brian,

 

Sorry to hear about the trouble scheduling. I see that you've already had a case opened with our second level of support, which is a good step to take. It is a little difficult for us to confirm what time was selected after the email was already sent, but based on what you've said it sounds like the correct steps were followed. I tested in my account and scheduling a resend to non-openers scheduled in the future seems to be working currently, or at least it didn't send immediately. The next step sounds like to get a screenshot of the scheduling screen the next time you attempt the resend so that we could take a look if it happens again. Sorry again for the issues.

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Kyle_R
Employee
Employee
‎11-08-2021 04:24 PM
0 Votes
‎11-08-2021 04:24 PM

Hi Brian,

 

Sorry to hear about the trouble scheduling. I see that you've already had a case opened with our second level of support, which is a good step to take. It is a little difficult for us to confirm what time was selected after the email was already sent, but based on what you've said it sounds like the correct steps were followed. I tested in my account and scheduling a resend to non-openers scheduled in the future seems to be working currently, or at least it didn't send immediately. The next step sounds like to get a screenshot of the scheduling screen the next time you attempt the resend so that we could take a look if it happens again. Sorry again for the issues.

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