resending an email

SOLVED
Go to solution
BrianC55
Rookie
0 Votes
I just scheduled 2 emails to re-send to non-openers on Nov. 7th at 6am. As soon as clicked confirm -- they sent. I'm not sure why they sent immediately and not on the scheduled day. I confirmed the date listed was the 7th before I confirmed. What happened?
1 ACCEPTED SOLUTION
Kyle_R
Administrator
0 Votes

Hi Brian,

 

Sorry to hear about the trouble scheduling. I see that you've already had a case opened with our second level of support, which is a good step to take. It is a little difficult for us to confirm what time was selected after the email was already sent, but based on what you've said it sounds like the correct steps were followed. I tested in my account and scheduling a resend to non-openers scheduled in the future seems to be working currently, or at least it didn't send immediately. The next step sounds like to get a screenshot of the scheduling screen the next time you attempt the resend so that we could take a look if it happens again. Sorry again for the issues.

View solution in original post

1 REPLY 1
Kyle_R
Administrator
0 Votes

Hi Brian,

 

Sorry to hear about the trouble scheduling. I see that you've already had a case opened with our second level of support, which is a good step to take. It is a little difficult for us to confirm what time was selected after the email was already sent, but based on what you've said it sounds like the correct steps were followed. I tested in my account and scheduling a resend to non-openers scheduled in the future seems to be working currently, or at least it didn't send immediately. The next step sounds like to get a screenshot of the scheduling screen the next time you attempt the resend so that we could take a look if it happens again. Sorry again for the issues.

Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
JUN 27
Boost Your Email Results with Segmentation & Personalization
2PM - 3PM EST
JUL 10
Getting Started with the Constant Contact Community
2PM - 3PM EST