unsubscribed emails

[IrondaleChamber]

I've seen this happen before, and I don't know what to do about it. One of my members said he isn't getting our emails. I tried to add him but received a message that he had unsubscribed. When I asked he about it, he told me he had no reason to do that and did not. How can I add him back?

[William_A · Accepted solution]

Hello @IrondaleChamber ,

If a contact has been marked as unsubscribed from you, you'll need to go through the resubscription process. However the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms.

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed. If this contact finds that they're getting unsubbed without actively doing it themselves, they'll want to check their email program's settings to make sure they're not set for automated unsubscribes for some reason. Another possibility, is for the affected contact to make sure people they're forwarding to aren't accidentally confirming the contact's email, instead of their own when unsubscribing.