user email not able to make a "user"

SOLVED
Go to solution
TBEManatee
Rookie
0 Votes

My administrator's email address is in our constant contant account but it will not let me add this person as a user. I get this message: This email address is in use by another user. Please enter a different email address. However, we do not have another CC account that I know of. I tried getting a password to see if there was another account but there does not seem to be another account. How can I delete this email from any other account  and then make a user on our account??

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @TBEManatee ,

 

Any email address can potentially be verified on your account, for use as the main contact email, billing address, etc. 

 

However when adding as a user, the initial username for the new user will be the email address being utilized. The messaging being received is because the person you're trying to add has their email address as a username for another account they're on, it may even be an expired trial they setup awhile ago. They'll need to login to the other account they own / are a user on, and update their username to something different / unique. Once they've done that you can add them as a user to your account using that freed-up email address.

 

It'd also be advisable that once they've gotten their login setup for your account, they update their username to something more unique - that way they're free to have their email address be used to setup another account user login if necessary.

 

If they need further assistance with updating their other accounts' username, or if they're unable to find the account they originally setup under that address, I'd advise having them call general support to provide the email address in question, confirm security permissions live, and work with the agent to administratively update that other username.

 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @TBEManatee ,

 

Any email address can potentially be verified on your account, for use as the main contact email, billing address, etc. 

 

However when adding as a user, the initial username for the new user will be the email address being utilized. The messaging being received is because the person you're trying to add has their email address as a username for another account they're on, it may even be an expired trial they setup awhile ago. They'll need to login to the other account they own / are a user on, and update their username to something different / unique. Once they've done that you can add them as a user to your account using that freed-up email address.

 

It'd also be advisable that once they've gotten their login setup for your account, they update their username to something more unique - that way they're free to have their email address be used to setup another account user login if necessary.

 

If they need further assistance with updating their other accounts' username, or if they're unable to find the account they originally setup under that address, I'd advise having them call general support to provide the email address in question, confirm security permissions live, and work with the agent to administratively update that other username.

 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
JUN 27
Boost Your Email Results with Segmentation & Personalization
2PM - 3PM EST
JUL 10
Getting Started with the Constant Contact Community
2PM - 3PM EST