Got a 'How do I' question? Join 'Ask a Trainer' Monday to Friday, 11am to 4pm ET for instant help and pro tips!

web page / Perm. URL of an email has sender's {First Name}, not "fallback" contact details

MattSwift
Rookie
0 Votes

Is there any way to control how Contact Details in an email appear in the web page version? When an email makes use of dynamic contact details such as {First Name}, it makes sense to me that in previews and tests, the Constant Contact account subscriber's details are used (as explained in knowledge base https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/6916-add-co...) But it does NOT make sense to do this in the web page version linked from the Permanent URL for the email. If I want to post that URL somewhere where other people see it (which is the main point of having that URL), everyone is going to see a version with my First Name. This version should always have the "fallback" values for Contact Details, or else be independently controllable. Am I missing something? This also breaks the accuracy of the claim "view as webpage" on individual emails. If my email says "Dear Mary," and I click on "view as web page" I see a web page that says "Dear John,".

1 REPLY 1
William_A
Administrator

Hello @MattSwift ,

 

This is a known the issue on the devs' radar. It's been tracked to your account for any future updates they have to provide on it.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Ready, Set, Send Reflections

    The Ready, Set, Send Challenge has finished! Let's reflect on the wins and accomplishments over the last six weeks.

    Join challenge
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
NOV 21
Save Time with Campaign Builder in Constant Contact
11AM - 12PM EST