That's likely it. You may want to check your spam/junk folder or other inbox folders to see if that email got sorted into there. Otherwise, I'd suggest reaching out to PayPal's support, to see if they can offer any further insight on the situation.
If they try to bounce you back to us, then I'd advise calling our general support so we can troubleshoot live, and work with our higher level technical team to see if there's any further advanced troubleshooting we can find.
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