I was on with 2 different CSRs to day and spend quite a bit of time on hold because I couldn't check the Resend to Non-openers while doing an AB mailing. After the CSR checked with tech services I was told that I can't do both. I could have saved a lot of time and not tie up your CSRs if you indicate that on the page. I was also told that I would have to manually do a resend to non-openers. I just upgraded my plan and find it irritating that the program appears to be less robust than before.
... View more
