About JayA020

JayA020 · ‎10-01-2024

In the past when I deleted my contacts, the contact count went to 0. Now, after deleting my contacts I have to call billing to have them 0 out my contact count. This makes no sense to me. Why do I have to waste the time of your billing person and me to call and get the contact count deleted in your system when in the past I could do in in literally 20 seconds. Most businesses strive to reduce the numbers of customer service calls not increase them. This is really a significant step backward for Constant Contact.

JayA020 · ‎06-28-2022

I was on with 2 different CSRs to day and spend quite a bit of time on hold because I couldn't check the Resend to Non-openers while doing an AB mailing. After the CSR checked with tech services I was told that I can't do both. I could have saved a lot of time and not tie up your CSRs if you indicate that on the page. I was also told that I would have to manually do a resend to non-openers. I just upgraded my plan and find it irritating that the program appears to be less robust than before.

Having to call billing to zero out my contacts

Resending to non openers with AB testing