Hi @RandyB462. Sincere apologies for the delay in our reply. I spoke with our Delivery team and they were able to clarify what the Spam Report tracks. You are correct with the spam report showing only those contacts who marked your email as spam. In regards to contacts who receive your email directly into their spam folder, we are not able to provide further reporting on the contact. They will show as "Sent" but won't show as an open (since they did not technically open it before it lands in their spam folder) or any other kind of bounce since the email was considered delivered.
Overall, you have great reporting rates. The open rate is high and you have a low bounce rate. I'd recommend checking out our article on reducing spam reports, which also affects those who have your emails automatically shown in their email client's spam folder. You can also request to have contacts add your email address to their safe sender list or an address book. We're going to close this idea for now but encourage you to reach out to our Delivery team should you have any follow up questions.
... View more
