Hi @Marisa_M! Thanks for your interest in our All Star program. Our All Stars are selected based on the following criteria:   Customers who have used our tools for at least 1 year High average open (more than 25%) and click-through rates Low bounce rates Regular communication with your audience Any two of these activities: Add a web sign-up tool Add a Facebook sign-up tool Regular monitoring of your reports Promote your emails or events on social media Include links to your social media accounts in your emails or event communications   Although you were not selected as an All Star for this year, don't let that get you down. We select new winners yearly and I'd encourage you to keep up the great work! ... View more