This is absolutely crazy, that a company that was built upon the foundation of emails being an efficient and valuable and strategic tool for businesses to use to get in touch with a lot of customers but still have personalized customer service, has ZERO way to EMAIL them not just regarding personal account billing issues, but about ANY issues at all. **bleep**? This is crazy. Their entire business model is emails. They should have a secure and extremely well developed system of being able to email their support 24 hours a day about any and every issue that a customer could possible have. Lots of us don't like having to make phone calls about stuff like this. The phone calls generally take a long time, require several transfers and stating your general information several times to verify yourself and then explaining your problem over and over and over to several representatives, which becomes more and more frusturating, and the time wades on and minutes turn into hours and the problem is either never or barely understood and if it is, it takes a long time and will never get the same answer from two people and if you have to reach out again, it's like starting from scratch and explaining all over. We send emails because we like emails and we want a support email option. It's absolutely crazy that this doesn't exist here. Almost unimaginable, yet here we are........ Like a shoe company not having a size measuring tool or a car company not having a way to put gas in the tank or a phone company not offering support by phone call (I've seen that before too....). So counter-intuitive and bad strategy, opposite of advanced and smart operations.
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