About Shannon_W

You can use WP Forms and integrate it with CC ... View more

8 years later...is there still no webhook for unsubs (or other events)? ... View more

To get you started, let’s review some of the different types of emails you absolutely need to be sending your list… 1. The Welcome Email Your   welcome email   is the email you send a subscriber within 24 hours after they opt in to your list. It’s a simple email that tells them how happy you are that they’ve subscribed, and then lays out some of the things they can expect to receive in their inbox.   2. The Offer Email This email includes a discount, coupon, or some other special deal that you send out to subscribers as a “thank you” for being on your VIP list. Offer emails typically have high open rates.   3. The Survey Email A really good email marketing campaign isn’t a monologue… it’s a dialogue. You can’t expect to shower your subscribers with emails without ever asking them for their input  krogerfeed ... View more

Hi @LaurenG739,   Yes this has been updated as the original post is from 2014 there have been many updates since then. There should no longer be any integrations asking you for an account ID. Can you specify which integration you are trying to setup and we can see if there are instructions for them. ... View more

Constant Contact told me that is was an eTapestry issue.  eTapestry told me that I could request that feature in the future.  Overall very disappointed with this integration. ... View more

For future reference... I also had this problem. Using the stock example code, just loading the page (without submitting the form) resulted in a blank page with no errors. I changed my PHP version from 7.1.27 to 7.0.33 and the page loaded properly and the form submission resulted in the addition of the new contact. Hopefully this might save someone the headache of trying to figure this out on their own.   Cheers C ... View more

WE too are hoping that you pull in an integration with Community Church Builder...Palm Harbor United Methodist Church. ... View more

Hi @user95575,   This was most likely related to an issue that we have located and corrected. If you are still experiencing the error please let us know. ... View more

Hi It is incredibly frustrating not to be able to track dynamic links. For example. In the simplest situation, In order to give customers the convenience of a dynamic link direct to their subscriber settings on our website (by embedding their email address in a dynamic link) I have to lose the ability to see if anyone is actually using the link--because it's not possible to track dynamic links. This is a particular problem in one of our accounts where we create dynamic links for each link in the email (so as to direct library patrons to the relevant version of the page for their library). In a typical email I probably have 10 links, and because not one of them is trackable, I have no insight whatsoever into whether the campaigns are working. I see in the forums this has been under discussion for 10+ years but without a resolution! And worse, the last time I checked, it's not even possible to make a dynamic link in the new interface! When will this get fixed so that dynamic links can be tracked?   Thank you, Davina   ... View more

Hi @LindaB0279,   We do not currently have any specific problems with a Big Commerce integration. If you are experiencing any issues related to installing/using the Big Commerce integration I would start by reaching out to their support to see if they can provide any insight as they are the developers of the integration. If there is a problem their developers are welcome to reach out to use for assistance in resolving the issue. ... View more

Why is Constant Contact so antiquated.   I'm trying to do the same thing, it's a questionaire. Every time I think Constant Contact is moving into the 21st century I run to this kind of ridiculous.    Every other platform provides  easy to use iframe html code.   ... View more

Hi @BoKruck,   The invalid redirect message generally only occurs if the redirect URI is different in the integration compared to the value listed in your Mashery account. If you are the developer of the integration then this is something that you can change on your own. If you did not develop the integration then you would need to reach out to the developer so they can make sure those values match.   I cannot speak to the requirement of having to upgrade to a different version of Goldmine in order to continue using it as Constant Contact did not create the integration. You may want to check on our Marketplace to see if there are any other alternate options for you. ... View more

Hello @ramesht183,   Thank you for reaching out to Constant Contact's API Support.   It looks like you are using our v1 API endpoints. That version of the API still works, but is considered deprecated. Is there any particular reason you are trying to use it and not using our current v2 API?   I would suggest moving to the v2 API and using those endpoints. Here is a link to the documentation: http://developer.constantcontact.com/docs/developer-guides/overview-of-api-endpoints.html ... View more

Hi @NeilE83,   I have sent this request along to the person in charge of our documentation and they will review the request. ... View more

I am having the same problem, and of course, there is no one available at Constant Contact to help.  It seems to me that there should be some weekend help. ... View more

Hi Jimmy,    Thanks for your reply. I was able to get a solution from CtCt Tier 2 support today to be able to pass the variables via HTTP and use the email wizard! Basically, you just need to not track the link. If you track the link, you are asking CtCt to create tracked links for everyone you send the campaign to. Once I unclicked the tracked option when adding the URL to the button, it worked great! We needed it to work through the email wizard for non-developer staff to be able to create their own campaigns.        From reading the API docs, it looks like we would have to implement the AuthO onto our Joomla site. Should be doable but more work and potential debugging than we need. However, if we do need to track the clicks, then we may revert to using the API so your feedback is also helpful.    Thank you!     ... View more

Hello,   Thank you for reaching out to the API Support team here at Constant Contact.   This community post is a bit outdated. We released our new welcome emails in 2015. You can now create multiple welcome mails within your account; you can even schedule each of them to go to a different list.   See this link for step by step instructions on how to create one: https://knowledgebase.constantcontact.com/articles/KnowledgeBase/6498-create-a-new-welcome-email-campaign   Please let me know if you have any other questions!   Sincerely, David B. API Support Specialist ... View more

Hello @MarkB98,   This could be related to a display issue when updating contacts from the website UI. In order to know for certain I highly encourage you to reach out to our main support at 866-289-2101. While I am familiar with our entire product, this section of the forum is specifically for our API and you will get better support with our main support department. ... View more

Hey Shannon_W. That worked. Thanks! ... View more

Hi Oscar,   While we did not hear back from this specific person, there are no known problems with submitting this data. Here is an example of submitting address data with the correct fields.   "addresses": [ { "id":"1", "line1": "541 Brighton Ave.", "line2": "Unit 785", "line3": "", "city": "Cambridge", "address_type": "PERSONAL", "state":"Massachusetts", "state_code": "MA", "country_code": "us", "postal_code": "01555", "sub_postal_code": "" }] ... View more

Hi Jason,   Thanks very much for the feedback. It looks like we'll be able to make this happen before long. We're planning to give you all of the fields that are available for export in our product in the API, and that includes email, opt-in date for active contacts, and opt-out date for unsubscribed contacts.   Best Regards, Shannon Wallace Product Owner, Webservices Constant Contact ... View more

Hello Mike,   Our v3 API is currently under development and this is a feature we are hoping to have available. Once the new version is ready for use there will be an announcement. ... View more

Hi,   I believe you also emailed, and I replied to that, but I also wanted to respond here for anyone following.   I'm sorry for the confusion, and the page you showed in your email does have a mistake. Instead of clicking on "API Keys," please click on "API Tester." There are inputs near the top for API Key and token, and directly below that a "Get access token" button. The correct steps are:   1. Go to https://constantcontact.mashery.com/io-docs 2. Fill in your API Key if it's not already filled in. 3. Click 'get access token.' 4. Click "I already have an account." (only if you already have an account, otherwise fill out the form) 5. Fill in your username and password, click "Allow," and you should get a value with dashes, which is your token.   Sorry for the confusion, and I'll work on correcting the instructions on the page you found.   Best Regards, Shannon Wallace Partner API Support Engineer ... View more

Hi Andy,   I unencoded the URL string you sent me, and it looks like your application is sending us the quotes. I'll reply to your email with the unencoded string, but I wanted to post here for anyone following along (and so that Elijah doesn't also dig into this).   Best Regards, Shannon Wallace Partner API Support Engineer ... View more

Hello,   Thank you for your feedback on this! Since this is a feature request for the system that sends our emails, the best way to get your voice heard is to leave your feedback in our Email specific feedback section here: https://community.constantcontact.com/t5/Email-Ideas-and-Suggestions/idb-p/emfeedback   This way other people can also vote on this to help us prioritize the features that are needed the most.   In terms of a short-term solution to this, the best option would be to store the custom fields that you wish to use in links pre-encoded. From the API perspective we intentionally do not perform and transformations on the custom fields to allow integrations and users full control over the contents and how they wish to use it.   Please let me know if you have any questions or concerns!   Sincerely, ... View more

Hi Tyler,   We don't have a full tutorial on using the Ruby Gem, but you can find instructions for getting started in the README here.   I hope that helps!   Best Regards, Shannon Wallace Partner API Support Engineer ... View more