About John_M

Hello @KyleD963 ,   I am sorry that the email editor has not been operating as smoothly for you as it has in the past. Are you using a supported browser? Also is that browser you are using on the most updated version of itself? To check to make sure you are running the newest version I have added a knowledge based article here for your convenience.   ... View more

Hello @DannyC831    Unfortunately in order for the video to display within our email editor it has to be listed publicly. Private videos do not work in product currently. By chance is there a way that you could place the video someplace else that could be listed publicly but have a login or passcode for them to gain access to? However, anything along this line would be happening outside of Constant Contact and there for would not be anything that our Support Staff would be able to assist with. Also is there a specific reason the videos are private initially then changed to be made public? Does the email list have early access to the videos before the general public? I have also submitted your feedback to our engineers to allow private videos to play within campaigns. Sorry for any inconvenience that this causes you currently.   ... View more

Hello @KimElizabethH ,   When logged into the account click on your name in the top right hand corner of our screen. From that drop down that appears click on ‘my settings’ option. From that next screen you will see organization address in the top right. Underneath your current address you will have blue text that says ‘edit address’ click that. From the next screen you are able to update the physical address associated with the account. That way going forward if you create a new template it will pull from that organization address field from your settings.   Please note, if you have already created a template and have it in draft status before you update your my settings organization’s address you will need to change that physical address directly within that specific campaign before sending it out. That can be changed from either clicking on the footer within the campaign creator or you can update it from the scheduling screen when you are making your list and time of send selection.   ... View more

Hello @RIAPA ,   There are a few settings that you can check to make sure they are set up correctly within your PayPal account. I have listed the steps for each below for you. Please be advised that these steps are outside of Constant Contact and our scope of support.  As for your question about Zapier, they are a 3 rd party company that thousands of different applications are able to connect to. For more information about Zapier and how they work you can visit their help page here.   Account type: Must be Premier or Business How to find account type: Log in to Paypal Click the Profile option at the top Choose Profile and Settings Choose My Settings to the left The Account Type will be listed to the right Accept PayPal payments from all your online stores: Click the Profile link in the top right corner Click Profile & Settings Click My Selling Tools in the left corner Click Update next to API access Click Enable Express Checkout, under Accept payments from your online stores before setting up APIs Put a checkmark next to Accept PayPal payments before API permissions or credentials are set up Make sure that a valid Tax ID number is on file: Click the Profile link in the top right corner Click Profile & Settings Click My business info in the left column Click to add either a Social Security Number, Individual Taxpayer Identification Number, or Employer Identification Number Make sure that the email address is verified:       1 .Click the Profile link in the top right corner Click Profile & Settings Click My business info in the left column Click Edit next to the address Click Confirm this email to receive a confirmation email Click the Confirm your email button in the email that is received   ... View more

Hello @ElizabethB373 ,   Without seeing exactly what was used within the email, I would have to guess they used an animated GIF image. An animated GIF is a series of still images that have been strung together to create continuous movement - like a flip book. There are many tools, like Adobe Photoshop or online GIF creators, which can help you create the perfect animation for your email's purpose. You can also purchase animated GIFs from various sources online.  These are able to be uploaded into the library the same as you do with any other still images. I have attached more information about GIFs and how to effectively use them here for you.   Please be advised that Constant Contact employees are not trained in the creation process of GIFs using third party software. If you run into any issues during creation you would need to contact the support staff for that service you are using to create it.   ... View more

Hello @RobertH8565 ,   There are a few factors that can go into the best time to send out a campaign. Past history on your list’s engagement a lot of the times can be the best way to decide on when to send. When sending out have you seen higher open rates and click rates for your audience early morning, mid-day or after 5pm? Do you plan on using the resend to none openers feature for this email? If so, give that campaign enough time to trigger out the original then some down time before the resend to none opener fires out; usually a few days works out. So with all past engagement history aside, the original can email trigger out Wednesday the 26 th , and if you are sending again to none openers you can set that resend to Saturday the 29 th . Giving your audience enough time to see the email before Memorial Day.   ... View more

Hello @JoeR15 ,   Yes it does, temporary hold remains on until it is manually removed and switched back to active send status. With this it is important to keep track of the contacts that you place on the temporary to make sure that they don’t remain on hold past there intended time.   ... View more

Hello @AndreG40 ,   Sounds like the client or security program for you is questioning the source of the from address. One thing that can be done is to safelist the from address that you are sending out messages from in your inbox. Below I have provided two links to knowledge base articles for us that cover adding emails to safe sender list and if need be, safe listing within security program.   Safelist email addresses in an email client or security program   Safelist Constant Contact web domains in a security program   ... View more

Hello @MotokiN ,   The forward feature is part of the email client itself and since we have no control over how that client sends the code out from there it is a better option to provide the email link URL as part of your social share. This URL is a permanent link to the web version of your campaign. You can access it from the Campaigns page for any of your campaign types. For an email campaign in particular, you can also access it from the Email Details page. Below I have provided a link to our knowledge base article that further discusses this. I would also recommend trying out our newer social inbox feature, that I have also provided a link to below to connect your accounts.   http://knowledgebase.constantcontact.com/articles/KnowledgeBase/6128-email-campaign-url   https://knowledgebase.constantcontact.com/articles/KnowledgeBase/33135-Connecting-Your-Facebook-and-Instagram-Accounts-to-Create-Posts-in-Constant-Contact     ... View more