About Adelina_R

Hello @davjohnson  Unfortunately, we don't yet have that function in our Third Generation Editor. I can pass that info along to our developers and have them reach out to you via email if we have an updates or decided to add this back! In the meantime, we can always insert in a text link to other articles if needed to help shorten you email and give people the ability to open them in new tabs!  ... View more

Hello ! I did two of the 1 Ticket tasks! ... View more

Hello @BreanneS18    Unfortunately, there isn't currently a way to add in customized fonts. If you'd like I can pass this info onto our Developers and they can email with an update or if they decide to add this feature!  ... View more

Hello @BillS5702    You can always delete a contact list. If you move a contact to a different list that you have already sent a campaign to there would be no issue. You can also delete the list the contact was previously in if you do not need it anymore. We will want to make sure that there are no other contacts in the list you want to delete that you would like to move or save just in case an email address is lost in the transfer   If you are doing a resend of a campaign this method will only work if the contact is new or did not get the sent the email originally! ... View more

Hello @JostL    When attempting to replicate this error we found that the fonts were appearing the same as were shown in the editor. In order to assist we will need to gather a little more information. Are you seeing that this issue is happening with all email campaigns or just specific ones? Is there one main email client that seems to have this issue? (ex., Are you mainly seeing the change with individuals that have Outlook for their emails?) Are we only using the universal fonts when editing the campaign? ... View more

Hello @GreenChimneys    We unfortunately still don't have a way to track those links in the Share URL. We apologize for any inconvenience this may have caused. Right now we do not have a time window in which we could promise that this feature would be added. I have passed this information to our developers and if you'd like we can email you when/ if this feature gets added! ... View more

Hello @DavidC193    There are many more differences between the two types of plans that you can see here .   It is true that Email Plus does give you the ability to edit those items in the Sign-Up Form, it is just one of the features that becomes available when upgrading.However, it does looks like you have already downgraded, if you need any other assistance please let us know! ... View more

Hello @user756829    There isn't currently a way to permanently delete campaigns. There is a feature request to have to ability to do so that we are looking to possible add in the future. Currently, if you are needing to remove a campaign or link within a campaign permanently you can call into our support team for assistance.  ... View more

Hello @AGmiddleschoolpto    That is correct that you would need format a new block for each campaign as well create different Dynamic blocks if you wish to make it only visible to specific contacts.   In this Helpful article about Dynamic Links Step 7 says " To further customize your email for different contacts, repeat steps 1-7 for each content block." We would have to repeat the process for each dynamic block ... View more

Hello @MyaS90 ,   We do have some tips and helpful articles on how to keep out of filters such as these. The first thing we want to do is avoid sending image- only email campaigns! There are a lot of adjustments to content that we can make to improve our overall deliverability rate! You can find a lot of those tips and tricks outlined here.   The last thing we would recommend is setting up a campaign email authentication email which can be found under My Account! ... View more

Hello @Scient-LA1 !    We do apologize that you are running into this issue. There are issues from time to time when sending emails to Mac Mail/Apple Mail. If the images are not showing or loading we have found that this workaround usually works for these types of issues  For each image that is not showing: Click to open the image as if you were going to change it Right click on the image (ctrl+click) Copy image location Go to the Image URL tab Paste the URL Remove the "s" from the https, leaving the image as http Preview the image and insert it. Repeat for all images Send a test to ensure this works  We can also try Safelisting Constant Contact as well . ... View more

Hello @jinelc !   If a contact fills out a third party contact form or one that was set up via v3 API the site owner does not need to be present. If a contact fills out that form at any time, the information they filled out will be sent over to Constant Contact into the desired list that was selected. ... View more

Although we cannot resend the resubscribe email to a contact once they are in awaiting confirmation you can use a sign up form to get their permission again. You can find the Sign up form by navigating to the Sign-Up forms tab at the top of constant contact and selecting the Basic Landing Pages option. Once you are there find the Sign-Up Form and select the drop down arrow the right of Actions. Here you can find the URL that you will send to contacts to get added back onto the list. This will need to be sent outside of Constant Contact as we do not currently have permission to send to them. If that still does not work or they are having issues we can call into our support team for assistance. ... View more

Hello @PeterB1 ! I do apologize that you are experiencing this issue. What kind of browser are you using? Have we tried using another browser or an Incognito/private mode within the browser? If you do not have another browser handy or have tried those options are you using a campaign that you have copied many times or an old template? Sometimes creating a fresh copy will fix small issues or glitches like this. ... View more