About Adelina_R

Hello @FirstNameL70108    I apologize that you are expereincing this. Are the contacts that are being added to the list being added manually or via a sign-up form?   Our Welcome Email is for use of new sign-ups via a sign-up form. If you are wanting it to be sent to contacts you are adding manually, you would want to use an Email Automation.  ... View more

Hello @WEWellness    There unfortunately is some limit options for editing the landing pages. This does mean we are unable to change the size of the photo or change the spacing of the text. You can change the image itself or change the font size/style.    For your last question, when you say you want to know when they are on the segmented list, do you mean you want anyone who opt for the free gift to get added to a segment?  ... View more

Hello @user968833    I'm not sure I understand your question, are you attempting to market this product on Constant Contact? What type of assistance are you in need of?  ... View more

Hello @KenyaJ48    When your first create a campaign it will automatically be saved as a draft but if you click the Orange "Continue" Button in the upper right hand corner you can select who to send it to. Once it is sent it will be in a "Final Draft" mode where no other edits can be made and you may share it on social media  ... View more

Hello @VanessaK487    I apologize, you are correct that our system does not support tabs or multiple spaces. We removed the feature in hopes of making the campaign your sending out look more uniform as the spaces/tabs usually vary depending on the receiving person's computer/settings. I can definitely pass along this feedback to our developers and they will reach out to you with any updates or relevant information on the subject. ... View more

Hello @ArleneS858    I apologize that you are experiencing this issue in Constant Contact. Since this has been ongoing we want to first make sure it is not an issue outside of Constant Contact. Have you tried any of the troubleshooting tips or steps listed here?    If none of these work. Please let us know, we would love to help you fix this!  ... View more

Hello @MariaR624    We do have an option under build while you are editing a campaign. If you scroll down to see our Layouts section there are some boxes with outlined built into them that you can use However, if the border is not as thick as you'd like we would not have a way to make it larger in our editor. ... View more

Hello @KerriP2    In our new contact update you can reubscribe a contact by following the steps listed here: Click on Sign-Up Forms at the top of Contact Contact. Then, click Basic Landing Pages near the bottom of the page. Next, click on the Actions Drop Down the Right of the Sign-Up Form option After, you click on the Actions Drop Down you will select the Form URL Option.   Copy this Form URL and send it to your customer outside of Constant Contact (email, text, social media, etc.). With this link, they will be able to resubscribe themselves to your list. ... View more

Hello @AmandaP71    It appears one of our representatives responded to your previous email with direction on how to resubsribe a contact! If you'd like we can resend the email if your did not receive it!  ... View more

Hola @user97734    Lamentamos saber que Constant Contact ya no es una buena opción para usted. Agradecemos su tiempo y queremos ayudarlo con su solicitud. Hemos enviado un caso a nuestro departamento de Facturación para procesar la cancelación. Esta solicitud puede tardar hasta 24 horas hábiles en procesarse. Es posible que Facturación deba comunicarse con usted para revisar la solicitud, por lo que le pedimos que confirme que su información de contacto es correcta en su cuenta. Si necesita asistencia más rápida o tiene preguntas sobre su facturación, llame a nuestro equipo de facturación, ya que no podemos discutir la facturación de la cuenta aquí en la Comunidad. Gracias. ... View more

Hello @H.JamesH63    I see you called in to our support team the same day you had posted this. Were you able to receive help with this issue?  ... View more

Hello @user290053    It looks like this account was disabled by our account review team. I would recommend calling in to our Account Review team for more information.  ... View more

Hello @IraB98  The account that you are posting this looks like it is an expired trial. Is there another account with a different Username perhaps? ... View more

Hello @PaulS2859  Since the resubscribe button is no longer available in the new Contacts version. What we will need to is Go to your Sign Up Forms tab Click on Basic Landing Pages From here select the Actions Button to the right of the Sign Up Form option From here you can edit it if needed or obtain the URL You will need to send the URL to the person outside of Constant Contact where they will fill out the form and get resubscribed. ... View more

Hello @user957531  It looks like the account that your are posting this community post from has already been cancelled. Are you referring to a different account? ... View more

Hello @PatriciaB396    We have passed this along to our developers and we can still contact your via email with more information or if we decide to implement this feature!   Currently, with our billing system of charging per the amount of contacts we see that there will be issues with this among other items. We always want to make sure any feature we add will benefit most if not all of our customers before we add it!  ... View more

Hello @davjohnson  Unfortunately, we don't yet have that function in our Third Generation Editor. I can pass that info along to our developers and have them reach out to you via email if we have an updates or decided to add this back! In the meantime, we can always insert in a text link to other articles if needed to help shorten you email and give people the ability to open them in new tabs!  ... View more

Hello @JamesS08223    We apologize that you experienced this! Right now, we do have a way to unsuspend an email address if needed. You can see the steps to do so here! In case this does happen again or you just want a little more information on Suspended emails and other bounce types, please reference this article!  ... View more

Hello @SamanthaP4891    Who hosts your website? Have we attempted to follow the steps listed here? We just need a little bit more info to be able to help accurately.  ... View more

Hello @khamilton1784  A authentication sender is what we would use to help you email get delivered to your Contact's inboxes! You can see more information about that here. If yo are receiving an error message, I recommend giving our Deliverability team a call in order fix the issue!  ... View more

Hello @user361210    We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you. ... View more

Hello @user834276      I recommend calling into our support team to ensure everything is set up correctly and they are able to get accurate billing information for you! You can reach them here.  ... View more

Hello @Kinsmen    Would you mind giving us a little more information? Where are you seeing this error? Does this only appear after a specific action?  ... View more

Hello ! I did two of the 1 Ticket tasks! ... View more

Hello @PeteW5    Can you give a little bit more detail on what fields you are referring to? ... View more

Hello @AnneMarieB80    Right now the Redesign Contact feature does not have that option we recommend s ending the unsubscribed contacts a link to the Sign Up Form We are currently looking at possibilities for adding this feature and if you'd like we can notify you by email with any updates. ... View more

Hello @ErinH117    I apologize you are encountering this issue.  Here is a workaround we have found resolves issues similar to this one  Click Contact Form > Lists and confirm that the desired list appears. Create a new list if necessary.  Add the list under Contact Form > form name > Constant Contact List. Click Update when finished. ... View more

Hello @MichelineH7    It looks like you have two account with Constant Contact. One is a expired trial and the other is a open paid account. You may using the wrong username when attempting to log in. Here are some other things to try as your username if you do not remember. Email Address Business/Company Name The first portion of the Email Address (what is before the @ sign) If these still don't work I recommend calling into our support team to recover your account details. ... View more

Hello @DenisaK    We can definitely assist with getting a template recreated or edited for you in out new editor! I would recommend calling into our support team so we are able to help you and use our Screen Share function to show you where to go! In the meantime here is articles to help with the new editor. ... View more