About Adelina_R

Adelina_R · ‎12-05-2020

Hello @ToddV68 It looks like it may be in result of some issues we had regarding billing this month. For your security we are unable to talk about billing issues/information over the Community and social media. Please give us a call here for more information

Adelina_R · ‎12-05-2020

Hello @CarolC977 Unfortunately, we are unable to remove just images from sent email campaigns. If there is information in a sent email that you would not like to have your readers or others have access to, we can remove and email with the help of our Tier 2 technical team!

Adelina_R · ‎11-28-2020

Hello @FirstNameL70108 I apologize that you are expereincing this. Are the contacts that are being added to the list being added manually or via a sign-up form? Our Welcome Email is for use of new sign-ups via a sign-up form. If you are wanting it to be sent to contacts you are adding manually, you would want to use an Email Automation.

Adelina_R · ‎11-28-2020

Hello @WEWellness There unfortunately is some limit options for editing the landing pages. This does mean we are unable to change the size of the photo or change the spacing of the text. You can change the image itself or change the font size/style. For your last question, when you say you want to know when they are on the segmented list, do you mean you want anyone who opt for the free gift to get added to a segment?

Adelina_R · ‎11-28-2020

Hello @user968833 I'm not sure I understand your question, are you attempting to market this product on Constant Contact? What type of assistance are you in need of?

Adelina_R · ‎11-28-2020

Hello @KenyaJ48 When your first create a campaign it will automatically be saved as a draft but if you click the Orange "Continue" Button in the upper right hand corner you can select who to send it to. Once it is sent it will be in a "Final Draft" mode where no other edits can be made and you may share it on social media

Adelina_R · ‎11-09-2020

Hello @VanessaK487 I apologize, you are correct that our system does not support tabs or multiple spaces. We removed the feature in hopes of making the campaign your sending out look more uniform as the spaces/tabs usually vary depending on the receiving person's computer/settings. I can definitely pass along this feedback to our developers and they will reach out to you with any updates or relevant information on the subject.

Adelina_R · ‎11-09-2020

Hello @ArleneS858 I apologize that you are experiencing this issue in Constant Contact. Since this has been ongoing we want to first make sure it is not an issue outside of Constant Contact. Have you tried any of the troubleshooting tips or steps listed here? If none of these work. Please let us know, we would love to help you fix this!

Adelina_R · ‎11-07-2020

Hello @MariaR624 We do have an option under build while you are editing a campaign. If you scroll down to see our Layouts section there are some boxes with outlined built into them that you can use However, if the border is not as thick as you'd like we would not have a way to make it larger in our editor.

Adelina_R · ‎11-07-2020

Hello @KerriP2 In our new contact update you can reubscribe a contact by following the steps listed here: Click on Sign-Up Forms at the top of Contact Contact. Then, click Basic Landing Pages near the bottom of the page. Next, click on the Actions Drop Down the Right of the Sign-Up Form option After, you click on the Actions Drop Down you will select the Form URL Option. Copy this Form URL and send it to your customer outside of Constant Contact (email, text, social media, etc.). With this link, they will be able to resubscribe themselves to your list.

Adelina_R · ‎11-07-2020

Hello @AmandaP71 It appears one of our representatives responded to your previous email with direction on how to resubsribe a contact! If you'd like we can resend the email if your did not receive it!

Adelina_R · ‎10-31-2020

Hello @H.JamesH63 I see you called in to our support team the same day you had posted this. Were you able to receive help with this issue?

Adelina_R · ‎10-31-2020

Hello @user290053 It looks like this account was disabled by our account review team. I would recommend calling in to our Account Review team for more information.

Adelina_R · ‎10-24-2020

Hello @IraB98 The account that you are posting this looks like it is an expired trial. Is there another account with a different Username perhaps?

Adelina_R · ‎10-24-2020

Hello @PaulS2859 Since the resubscribe button is no longer available in the new Contacts version. What we will need to is Go to your Sign Up Forms tab Click on Basic Landing Pages From here select the Actions Button to the right of the Sign Up Form option From here you can edit it if needed or obtain the URL You will need to send the URL to the person outside of Constant Contact where they will fill out the form and get resubscribed.

Adelina_R · ‎10-17-2020

Hello @HarrisW5 , Unfortunately, in our new contacts remodel we did leave out the resubscribe button. If you'd like we can pass this along to our developers and contact you via email if we have more information on this or add this back! In the meantime, you can use the sign up form you can find here: Sign-Up Forms Basic Landing Pages and Clicking Sign-Up Form To resubscribe contacts!

Adelina_R · ‎10-17-2020

Hello @davjohnson Unfortunately, we don't yet have that function in our Third Generation Editor. I can pass that info along to our developers and have them reach out to you via email if we have an updates or decided to add this back! In the meantime, we can always insert in a text link to other articles if needed to help shorten you email and give people the ability to open them in new tabs!

Adelina_R · ‎10-17-2020

Hello @JamesS08223 We apologize that you experienced this! Right now, we do have a way to unsuspend an email address if needed. You can see the steps to do so here! In case this does happen again or you just want a little more information on Suspended emails and other bounce types, please reference this article!

Adelina_R · ‎10-10-2020

Hello @SamanthaP4891 Who hosts your website? Have we attempted to follow the steps listed here? We just need a little bit more info to be able to help accurately.

Adelina_R · ‎10-10-2020

Hello @ECCTmedia A authentication sender is what we would use to help you email get delivered to your Contact's inboxes! You can see more information about that here. If yo are receiving an error message, I recommend giving our Deliverability team a call in order fix the issue!

Adelina_R · ‎10-10-2020

Hello @user834276 I recommend calling into our support team to ensure everything is set up correctly and they are able to get accurate billing information for you! You can reach them here.

Adelina_R · ‎10-10-2020

Hello @Kinsmen Would you mind giving us a little more information? Where are you seeing this error? Does this only appear after a specific action?

Adelina_R · ‎10-05-2020

Hello ! I did two of the 1 Ticket tasks!

Adelina_R · ‎10-03-2020

Hello @PeteW5 Can you give a little bit more detail on what fields you are referring to?

Adelina_R · ‎10-03-2020

Hello @AnneMarieB80 Right now the Redesign Contact feature does not have that option we recommend s ending the unsubscribed contacts a link to the Sign Up Form We are currently looking at possibilities for adding this feature and if you'd like we can notify you by email with any updates.

Adelina_R · ‎10-03-2020

Hello @ErinH117 I apologize you are encountering this issue. Here is a workaround we have found resolves issues similar to this one Click Contact Form > Lists and confirm that the desired list appears. Create a new list if necessary. Add the list under Contact Form > form name > Constant Contact List. Click Update when finished.

Adelina_R · ‎10-03-2020

Hello @MichelineH7 It looks like you have two account with Constant Contact. One is a expired trial and the other is a open paid account. You may using the wrong username when attempting to log in. Here are some other things to try as your username if you do not remember. Email Address Business/Company Name The first portion of the Email Address (what is before the @ sign) If these still don't work I recommend calling into our support team to recover your account details.

Adelina_R · ‎10-03-2020

Hello @DenisaK We can definitely assist with getting a template recreated or edited for you in out new editor! I would recommend calling into our support team so we are able to help you and use our Screen Share function to show you where to go! In the meantime here is articles to help with the new editor.

Adelina_R · ‎10-03-2020

Hello @SonnyC In our recently updates Contacts interface there a few different ways to view your unsubscribes. You can view detailed instruction on how to view them here.

Adelina_R · ‎10-03-2020

Hello @DanA090 Since this issue is regarding deliverability to a specific email domain/individual this would be best handled by our Deliverability team. You can reach them here.

About Adelina_R

Re: posting to Facebook

Re: remove live images from emails

Re: Unable to Send Automation Welcome Mail

Re: creation of a lead generation page

Re: Biotox Gold Side Effects

Re: email

Re: Tabs or ability to space words in same line

Re: Not Saving Box Is Not Helpful

Re: Defining a Text Box

Re: contacts

Re: reinstating a contact

Re: Getting Prospects to Respond to my CTCT Emails

Re: Deactivated My Accout

Re: Adjustments

Re: Resubscribe

Re: Want ability to send email to unsubscribe emai...

Re: clickable table of contents

Re: Suspended emails

Re: Sign up forms

Re: unauthenticated sender message

Re: Help undoing account deactivation

Re: Posted in Engagements

Re: Constant Contact 2020 End of Summer Community ...

Re: field length

Re: Where is resubscribe button on new format?

Re: Constant Contact Form not connecting to a list

Re: Account switech to Trial

Re: Help creating Template

Re: unsctibe list

Re: rejected email