I agree with PB.J. I use to love the support that I received when I started in 2019. The customer service reps were in Tempe, AZ. I'm in Arizona too! You were able to be on the phone with them to work thru any issues you were having. Now the CSR are in the Philippines and I'm unable to get someone that understands any issues I'm having, I can't understand them, the noise level on their end is horrible, I never get a resolution, and I never can even get anything solved or fixed while on the phone. The CSR's that I've talked to constantly repeat my words and theirs, read from a script and waste my time. Escalation teams, email you a case number, and you never hear anything again. I pay for a service that I don't get anymore. It's time to look for a customer service oriented website and email marketing company.
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