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I'm actually not comfortable speaking with him anymore. I'm a teacher of modest income working to launch a school for low to moderate income families, and his first words on the phone to me were how he is gearing up for a big ski trip - we all are not so lucky. I just felt very inadequate and less than speaking with him and would like to be assigned a more patient representative if at all possible.
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My customer service rep was extremely rude and inappropriate and hung up on me as I asked questions. I repeatedly requested just some answers to my questions, but he continued to just advise me that if I bought the most expensive platform, that I already suggested I preferred not too, they would answer my questions. He cut me off when I was talking just prior to hanging up the phone on me, and I am not sure that this is the platform that would provide me the best service needs. In addition, we have a network with over 38 schools and I will get feedback from them with respect to what other platforms they are using, since this may not be the one for me.
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