About RunCoachDeb

It's a 'known issue.' They've been aware for a while. The CS person I spoke with said, "It's a known defect in the system, but they don't have a date for when it should be corrected." T ... View more

This just happened to me. Stopped in my tracks. Can't get anything done if it can't be saved. ... View more

When trying to find an alternative to CC, I've been searching many articles comparing crm's. No one mentions "open in new window." Do you know why? Because it's a given. All the other well-known crm's have had that feature for ten years. I'm going to email the authors of each one of the articles to tell them CC doesn't have that feature because it should be listed under 'cons' in each comparison article. It's ridiculous. The other crm's don't even list it as a feature because all the others have it. It wouldn't occur to them to mention it because it's been a best practice for so long. They will be surprised, for sure. I would never have switched from , but when I did my research, 'open in new window' wasn't mentioned anywhere; so, of course, I had no idea, no way of knowing CC was that far behind when I migrated my lists over.    ... View more

It's been over a year since I started asking for the "open link in new window" feature. Well, we shouldn't call it a feature. It should be automatic since it's been considered a 'best practice' for TEN years.   Anyway, it's not just me. Since I posted, here, about it, originally, many people have also had the same comment. I'd just like an explanation of why CC rolls out new features but refuses to give its clients what we've been asking for.    I'm making a new post about this to bring it to the top of your attention. ... View more

Yes, same thing for me. This is the THIRD time in as many months that I've been stopped from continuing to finish an email because I can't paste a link into the box. So frustrating. I need this to go out first thing tomorrow, but I can have an ad in an email that isn't linked to their website. GRRRR! Why has this been going on three months? I feel like CC should be giving us a rebate on our monthly fee since some days we cannot send emails.  Please explain why we must pay for the days when we cannot complete the task CC is designed to do. ... View more

Caitlin, I just reread your comments and realize I should expand my response. You say what would be the reason. The reason is to avoid losing people/readers. It is a best practice to never post a link that does not open in a new window because if it does not open in a new window, the reader has to go back and find the email and that's too much trouble for some people. A business wants to do everything possible to keep people on the page and reading. Re the following: "What would be the reasoning for a new window to open? A new browser window would cover up the email, requiring the contact to close the window in order to go back to the email."  This is never  a problem. It is just one click to close the window, and the reader is right where the left off. This is the way other platforms have been set up for years. I used Vertical Response for a dozen years. It works that way, Square Space works that way. Thinkific works that way. All the other platforms I use work that way. ... View more

To be clear, here is what happens in my case:  When I click to close a link that I had clicked on from my email, it takes me back to my browser, and there is no tab open for the email. I use Chrome and Outlook for email. Then, to get back to my email, I have to open up my email again to see it. When I called your customer service, they wanted to tell me how I could change a setting that would help. That's not the point. I can't get thousands of people, my subscribers, to change any settings. Other platforms don't require that. For example, I have two Squarespace websites. When I create a link, the pop-upbox asks if I want to "open in new window," which I always click. Easy peasy.  I have several ads in my newsletters. Before I send, of course, I send a test to myself and go through and click each add to be sure it's link correctly. This takes forever because I can't click 'open in new window' like most other platforms do. ... View more

Agreed! They have known about this issue for most of a year, as evidenced by the other comments, but here it is May, 15, 2022, and I am having it. I can't work if I can't save. Every single time I try to type, I get the "Unable to save" message.  I'm dead in the water. ... View more