Hello @YvonneM814 ,
The delay will be based on the trigger, not the sendout. So an initial step in an automation with a delay of 4 days means that it will sendout 4 days after the trigger requirement is met. Each subsequent step will send with their respective delays based on when the previous step sent.
For more info on automation functionality and settings delays, I'd recommend checking out these articles:
Automation overview
Creating an auto series
Adding steps to an auto series
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Hello @YvonneM814 ,
Based on the current structure of the auto series and the survey pages, it wouldn't be possible to really send an automated email that only triggers for those who completed the survey.
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Hello @YvonneM814 ,
You can either insert a Greeting Tag at the start of your email (Hello X, Dear X, etc.), or you can insert a Contact Detail and select the contact's first name, last name, or insert two Contact Details next to each other for both.
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