With the recent upgrades, I lost the ability to copy previous newsletters. This change was not communicated to me beforehand in any way that I remember and the loss of that functionality caused me to lose time troubleshooting the issue: getting an error message, following instructions in the error message that did not resolve the issue, contacting customer service per the error message instructions, and waiting for customer service to create a ticket for my template to be recreated in the new system. I was told it would be 3-4 business days for the recreation to be complete and when I made a stink about it, the request was expedited to 1 business day. Still, the recreation was not exactly as I had it before and I had to make adjustments. It was just a big hassle that I didn't need at a time when SBDCs are trying to get info out rapidly to clients. Maybe new features could be toggled on and off for a bit so that users could test them and provide feedback. I would have liked the new version of the newsletter template to have automatically existed instead of me having to search the FAQ for how to copy a newsletter (the FAQ is wrong now, by the way - the entry I found had instructions that would have worked with the old system but did not apply to the new system for me) and then go through the frustrating process described above. ... View more