About David__B

Hello! I pulled up your account to check out what's going on with the time zones but I see it is already set to the one you mentioned in this post.  ... View more

Hello @user842672. We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you. ... View more

Hello @user62920.  We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you. ... View more

Hi Paul. I'm sorry to hear you're unhappy with your 3GE experience so far, I recognize it can be very time consuming rebuilding an email from scratch. You are still able to copy campaigns from the new editor, so you'll be able to copy everything over from a previous campaign like before once the initial template is recreated. This does, of course, only apply to a one to one transfer so if you can't copy different blocks from multiple separate campaigns into one. However, if you do need to do that; while there are no plans to implement html access to 3GE emails, we do have a custom code editor that builds the entire email from code. You can definitely use that if you essentially need to glue together a campaign with blocks from different emails. ... View more

Hi Terra. Autocorrect is not a function built into Constant Contact so it's very possible that is what's causing the issue. To your point, definitely a good idea to switch browsers. We recommend using Chrome or Firefox with Constant Contact. If the issue persists after that, try disabling the autocorrect itself. It's probably an extension in your browser or possibly a program on your computer. ... View more

Hi Jill. Can you email us at social_support(at)constantcontact(dot)com with your username, the name of the affected campaign and where the link is so we can take a look and troubleshoot? ... View more

Hello. This is not currently possible as we cannot embed audio files into emails at this time.  ... View more

Hi Bruce. I'm sorry to hear transitioning to the new templates is giving you trouble. Feel free to check out this help article on going from 2GE to 3GE, hopefully it will be helpful. We also have a tutorial on the new editor as well. As for contacting support, you can reach us by phone or by email at social_support(at)constantcontact(dot)com. ... View more

Hi Michael. Sorry to hear about how Covid has affected you. We cannot discuss account specific information publicly, so I recommend giving our billing department a call with this request.  ... View more

Hi Arnita. When you say it is not accepting the image, is it giving you an error message? What file type is the image?  ... View more

Hi Brad. The mobile version of the email is set to a single column layout that can only fit one image/button per row, which is why your buttons are all one by one like that. You can take a picture of 3 buttons in a row and then upload that since technically that would just be one picture, but of course that would be purely aesthetic as you could not apply 3 links to that one image. ... View more

Hi David. Yes that's correct, if thy are a campaign creator, they cannot send emails from the account. However, the account manager role does let them do what you are describing. If they each had their own list, they could just target their list when sending out their emails. ... View more

Hello. We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you. ... View more

If the countdown clock is a gif image, you can take the image URL and insert it into your email. Just drag in an image block, click on it and hit edit, then plug in the image URL and it will appear in your email! ... View more

Hi Edward. You can check the send history of your email to see how many times it went out. If you see one that went out that many times, please send us an email to social_support(at)constantcontact(dot)com with your username and the name of the campaign and we can investigate further. ... View more

Hi John. At this time, there is no way to disable that share option in the web page version of the email. We will track your feedback and keep it in mind for future updates. ... View more

Hi Joan. Is the block you're trying to place the images in part of a multi-column layout? If so, it will not allow you to put two images in that same block. However, if the block is a standalone and it's still not letting you place two images, make sure the image is not within a text block. If you've tried both of these things and are still having trouble, feel free to give us a call or send us an email at social_support(at)constantcontact(dot)com with your username and the name of the campaign and we can take a look. ... View more

Hi Stephen. Yes, you can change the fine print text of the landing page from "marketing emails" to something else under Organization Information in the My Settings page. ... View more

Hi Jennifer. I recommend giving our billing department a call. They can suspend your account for a nominal fee until December. You can also cancel your account if you so choose, however once the account is deactivated there would be no way of accessing it again. We can also submit a callback ticket to Billing with a 1-2 business day turnaround, if you're unable to call in. ... View more

Hello. If you haven't already, I would take a look at your email reports. Is a 20% open rate lower than your own or the industry average? Are you experiencing a lot of bounces? If some of you emails are doing better than others, take a look at their subject line. Having a captivating subject line that grabs people's attention is very important in getting opens. ... View more

Hello. When you say the text is disappearing, is it still present but just not visible or is it being deleted entirely? Does this happen throughout the entire email or just in that one block? I would try an incognito/private window or another browser if you haven't already. You can also try previewing the original email, copying the text from there and then pasting it into a new block in the copy to see if the text sticks that way. ... View more

Hi Patti. If your contacts are in apple/mac mail, you can import directly into Constant Contact from there. You can also upload a spreadsheet into Constant Contact as well. ... View more

Hi Lena. I'm sorry to hear segments are not working as intended for you. Could you send your username and name of the segments experiencing issues to social_support(at)constantcontact(dot)com so we can take a look and troubleshoot? Or you can call our support team if you prefer, their number and hours are listed here. ... View more

Hello. I'm sorry to hear you're having experiencing this issue after being told it it would not happen again. If the account does require a review, you will have to speak with our account review team. You can find there number and hours here. Please note that depending on call volume, they may not be able to pick up right away. When you call, there will be an update on your estimated wait time if the hold exceeds a few minutes. ... View more

Hi Kevin. Our system reads each email address in your account as a contact so if each Google group in your contacts is one email address, it will view that group as a contact. If all your contacts are set up in this way then technically yes, so long as the email is read as opened for each email address, you will have a 100% open rate. The system has no way of knowing the number for each individual person within that group unless you have all of their email addresses as separate contacts in your database. ... View more

Hi Raymond. I see we already discussed the event tool with you over a direct message you sent us, but here is an article that goes over that just in case. As for an email template, you can search templates by keyword to help you narrow down your options and find the perfect one! ... View more

Hi Jan! Whatever you plug in for the online event URL in the event basics will be included in the confirmation email that goes out to someone once they finish registering. If your event says "physical location", just switch it to "online event", put the Zoom meeting link in there and you will be all set! ... View more