About David__B

Hi Kevin. Our system reads each email address in your account as a contact so if each Google group in your contacts is one email address, it will view that group as a contact. If all your contacts are set up in this way then technically yes, so long as the email is read as opened for each email address, you will have a 100% open rate. The system has no way of knowing the number for each individual person within that group unless you have all of their email addresses as separate contacts in your database. ... View more

Hi Erica,   You are correct that emails can only be scheduled out to lists or segments. However, you can create a list for just the one contact, schedule it to them, and then delete the list afterwards if necessary. Here's an article on creating new lists in case it comes in handy. ... View more