About David__B

William_A · ‎10-24-2024

Hello @KierraT35 , I got our logo removed from your account's email and landing page footers. You should see this reflected in all emails you're working on. This won’t retroactively apply to emails that have already been sent out, as the logo was part of the coding received in your contacts' inboxes. However, any upcoming resends of already sent emails should exclude the logo, just as new emails will.

William_A · ‎11-30-2021

Have you tried deleting the affected area in your email, then replacing it? If the text is copied from another source, does pasting it into something like Notepad remove and purging the original formatting prior to pasting it in your email alleviate the issue?

William_A · ‎10-24-2024

Hello @KierraT35 , I got our logo removed from your account's email and landing page footers. You should see this reflected in all emails you're working on. This won’t retroactively apply to emails that have already been sent out, as the logo was part of the coding received in your contacts' inboxes. However, any upcoming resends of already sent emails should exclude the logo, just as new emails will.

William_A · ‎10-24-2024

Hello @KierraT35 , I got our logo removed from your account's email and landing page footers. You should see this reflected in all emails you're working on. This won’t retroactively apply to emails that have already been sent out, as the logo was part of the coding received in your contacts' inboxes. However, any upcoming resends of already sent emails should exclude the logo, just as new emails will.

David__B · ‎08-27-2020

Hello! If a welcome email is set to go out to a specific list, a contact that was already in your database will still receive the welcome email upon signing up for that list so long as it's the first time they're joining that particular list. I hope that clears things up!

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